My account is still basic after I've paid to upgrade

I am having the same issue and trying to raise a ticket or get support seems to be a job in itself.  Zoom please resolve my pro account issue please, saying basic instead of pro after the upgrade.

  Many thanks

Hi, I am also facing the same issue. paid the amount for upgrading to pro. but still showing basic. Any solution for this? PLEASE HELP

maybe its realted to zoom Limit assign license,  unable to assign lisence because " You have exceed... - Zoom Community 

I have upgraded to Pro. Email confirmed payment. My account shows I have Zoom One Pro. Yet there is still a time  limit on the meeting. I have tried every (sometimes contradictory) fix for this. Agains, I have only one account and it shows Zoom One Pro. Like the other folks with this issue, I need to resolve immediately. 

Same Problem!!!!  Help, I can't reach out to support because I'm showing as a Basic account.

I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.
The license is now applied and you can use it immediately.

Regards

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