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Explorer
bayer
Explorer
May 17, 2023 4:05 PM UTC
Solved

license issue

Hello,

 

Two licenses bought, one user with license, can't assign second license to anyone.

Does anyone else have this problem today?

 

 

Regards

RN11_2Answer
Community Manager
May 17, 2023 4:32 PM UTC

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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19 replies

Explorer
bayerAuthor
Explorer
May 17, 2023 4:08 PM UTC

and the best thing is, that i can't even contact zoom support, because only licensed user can do this...

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Community Manager
RN11_2Answer
Community Manager
May 17, 2023 4:32 PM UTC

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Explorer
bayerAuthor
Explorer
May 17, 2023 4:37 PM UTC

thank you

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    Newcomer
    Consensio
    Newcomer
    May 18, 2023 8:29 AM UTC

    We are having the same problem. Do you think it is a glitch with the system.

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    Newcomer
    davidkou
    Newcomer
    May 18, 2023 12:42 PM UTC

    same problem here.

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    Explorer
    UltimateZoomie
    Explorer
    May 18, 2023 12:50 PM UTC

    yeah me too

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    Newcomer
    davidkou
    Newcomer
    May 20, 2023 5:20 AM UTC

    Hi, has anyone resolved this issue yet?  Please share.

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    Explorer
    eomfobi
    Explorer
    May 22, 2023 12:31 AM UTC

    Yes, after 30 days my licenses were reinstated - Zoom ticketing support was beyond useless and wouldn't even tell me that much, I found it in one of the threads in this community forum 

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    Newcomer
    davidkou
    Newcomer
    May 22, 2023 2:32 AM UTC

    What did you do to reinstate?

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    Newcomer
    davidkou
    Newcomer
    May 29, 2023 6:12 AM UTC

    Zoom Support has restored my license to my owner account.  BUt I am not sure whether I can assign license to another user like before.  Has anyone tried?

     

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    Newcomer
    TDB-27
    Newcomer
    Jun 6, 2023 2:27 PM UTC

    BEN İKİ DEFA ÖDEME YAPMAMA RAĞMEN HALA HESABIM YÜKSELTİLMEDİ. AYRICA ABONELİK İÇİN İKİ DEFA ÖDEME ALMALARIDA KANUN DIŞI DEĞİLMİ

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    Newcomer
    robert18
    Newcomer
    Jun 21, 2023 3:16 PM UTC

    I am with the same problem, I have two licenses, one license is addressed correctly to the user and the other one I cannot not address to the second user. I simply cannot use it. I don´t know what to do to solve it

     

     

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    Explorer
    eomfobi
    Explorer
    Jun 22, 2023 12:34 AM UTC

    The only solution is to wait an entire month from when you tried to assign the license. Zoom is incredibly inflexible for this issue they created.

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