Billing & Account Management

Trying to change email login, but I cannot access my old email account to verify the process. It says to contact Zoom Support. But I cannot find help through these options. I would like to speak to a live representative. 

Hello community, Was wondering if anyone can point me to a specific department or person in Zoom that can help me with unused account terms negotiations.  I have been told twice they aren't able to adjust terms but I am hoping there could be someone that helps settle and close issues.  Any leads, ideas would be appreciated.  Thank you.

Hi all, tomorrow is the last day of validity for my fare and discount coupon. I would like to pay for next year, but there is no invoice in my personal account. How can I pay for next year? 

I have my id and password but it is in google and when I type it in the zoom app to login it shows wrong now how should I login?

hello'i paid 149$ for pro. and it steel cut me meetings/what should i do?

Hi all, I tried to export the details report and found that it only shows the participants who only attended Zoom. Is there any way or option to add a report that automatically shows all registered participants even if they didn't attend Zoom? Thank you in advance for your kind support!

I have a Zoom pro account that allows me 100 people to join.  I need to be able to let an employee take over a client meeting, so that I can leave and start a new meeting, without kicking them off when I start the new meeting. What type of account will allow me to do this?

How to change accountadress on receipt?On my receipt is the adress i lived 2 years ago. In my account i can nowhere find a place to change it.Who can help me out?thx, inge

Hello! can't get why I can't add another user while I have annual licensed profile. It keeps saying me, that the second user will have basic opportunities. Could you give a hand?

Hello dear Zoom Community, I have received mails from Zoom asking me to renew my Pro account, which is strange because I assumed that the account would be renewed automatically. Also, the mail claims that if I don't renew my current subscription, my annual subscription will be converted to a monthly subscription. Do I actually have to actively renew my account? I find this quite ridiculous. Thanks in advance!

I paid for Zoom Pro yesterday. They said they are still working on the purchase and that I will receive an email with further information within the next 1-2days. I guess something went wrong because usually you get immediate acces after paying.

I currently set a monthly salary. Paid. Yet they want to charge my card for the previous annual fee.

My account is still basic even though I paid 149$ for pro account

they said i'd have a 50% discount but then they charged me full price, i really don't know what to do  

I have paid for the annual zoom pro but it hasn't been upgraded to Pro.. it is still showing basic... I have raised the ticket also but no resolution to my problem.. Zoom customer care service is pathetic. We can not connect to Customer care unless we have a pro account.. Please help me.. my clients are facing that 40 mins problem since yesterday.. 

I’m trying to make a payment and it won’t allow. I tried on different devices. Disable pop up blocking and used different cards for payment. Please advise 

I have been chased to pay an invoice which I have never received and cannot log into account

Hey,I am cancelling my monthly pro one and I want is to set up my yearly pro one. Why can't I do that, please?

Can't add the Large Meeting plugin to cart, I Have Zoom one pro paid subscription.Im pressing in 'add to cart' and its just not working (others add on are working if im trying to add them to the cart)

I was looking to sign in to Zoom with my work email but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to sign an educator data release form, which does not apply to my organization/the work we do. Is there any way to disable this so I can just have a regular Zoom account again? I'm using my personal email to post this since I am fully locked out. 

Hi, wanted to check my "old" invoices of the year 2022. I read as follows - but there is no archive or link or hint. What do I have to do - thank you! Archivierte RechnungenWenn Sie seit 2015 Kunde von Zoom sind, enthält Ihr Konto unter Umständen archivierte Rechnungen. Diese Rechnungen stammen aus unserem alten Abrechnungssystem und stehen weiterhin für Ihre Unterlagen zur Verfügung. Wenn Sie ältere Rechnungen haben, sollten Sie oben auf der Seite einen Link sehen, der besagt: „Diese Seite enthält alle Rechnungen für das vergangene Jahr. Sie können auch Rechnungen für die letzten 3 Jahre sehen.“ Klicken Sie auf den Link, um Ihre älteren Rechnungen anzuzeigen.

No text available

My original sign in email address is no longer active and I cannot access it. I went to settings and updated to an active email address but received a message to contact Zoom help in order to activate the change. I tried Zoom chat but was told I do not have access to live chat support and was given no option to fix the problem. What now?

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

I want to prepay next 2 months fees by today, but there is no way to prepay for it? Due to next Monday is the paying day and i don`t want to delay for the working day if some delay happens.Please help to instruct how to prepay next months fees..