Billing & Account Management

My organisation has active Zoom One Pro and Zoom Webinar accounts, which are active and paid up.   However, the account type has been downgraded to Basic, and an upcoming webinar with over 250 participants has disappeared.  I am getting no response to emails and I have been on hold to speak with the accounts department via the cited number for 1 hour and 27 minutes so far. How do I get someone to respond?

I don’t have a smart phone, only a basic mobile phone for use with SMS.When I went to logon I was unable to scan the code and when I indicated so I was given a code to enter on an app.Since I can’t download the app on my phone, how do I set up a 2FA using the SMS on my mobile phone.I have tried the”How to reset 2FA for a user”, but when I open “Users Management” then “Users” there is no “Email/Name ID”, “Sing In”, “ Two-Factor Authentication” or “Reset” to click on.Regards,TonyVision   

Доброго дня. Хотів звернутись на рахунок вашого логотипу компанії Zoom. В даному логотипі є російська пропаганда війни проти України. Прошу змінити даний логотип! Наприклад без скорочення повним словом. Дякую за розуміння.  

on Monday 24 I paid for the service for one more year, but this time it doesn't activate. I wanted to contact them directly to show the payment and everything but there is no infocan anyone help me?Thank you and best regardsHugo Salvador

My Billing Management shows I have Zoom One Pro but when I try to book a meeting the page says I have a 40 min. limit. How do I book a meeting for more than 40 mins? TIA!  Karin

So I'm trying to keep my account signed in so that I don't have to sign in every time, but when I tried to actually sign in without pressing the Sign in with Google button, I realized none of my potential passwords worked. I then went to my account settings to attempt to change my password, and there wasn't even an option. I am very confused and I don't know how to fix this. My account basically has no password. Does anyone know how to fix this?

We have a business account with 10 subs. Also is it possible to turn on 720p for only one sub account (ie, the one on which we have Webinar?) Thank  you!

Hello I Created A Account In Zoom But I Can't Verify My Cell Number Anybody No Why ?

I have a question:  Specifically on Data ip, whether we, as users, retain ownership of the data we generate or save while using the Zoom app, or if Zoom assumes ownership of this data? Many thanks.

I used my other email account for sing-up zoom account. Checked my junk mail and sure that my account is active, but still cannot receive the verification code.

We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code (please see screenshot below). The verification code is sent to the account email that these hosts have no access to. This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you.  

Hello,I am looking for information on merging my accounts.

No text available

I would like to allow my assistant to manage the organisation of my Zoom meetings. She wouldn't attend them nor host them, but just manage the administrative side. Is this possible : a. with a basic account?b. and how do I let them see my meetings? I have added a new test user (Basic level) to my account but they don't see my meetings. Thank you in advance!

Which zoom subscription will be best for me?. In which cloud space  option available  for recording.

Можно ли на один месяц отказаться от тарифного плана Профессиональный и перейти на бесплатный (базовый) доступ?

They keep charge me, when I call for a pasword to login and try to login I have a second account made Cant stop the payment, and it is charging on a profil which is not accesable  

RESPOND TO MY DARN EMAILS...I WENT TO UPGRADE ...YOU TOOK MY DARN MONEY,,,AND I AM STILL ON BASIC PLAN...FIX THE DARN THING!

Compre el plan anual en abril de 2023 hasta abril de 2024 y me siguen cargando mensualmente unos importes que no sé a qué corresponden. Y no puedo contactar con nadie que me explique en español. Alguien me podría ayudar?

I have a meditation program that includes a group that meets every day for a meditation. I wanted it to play automatically every day  - every hour.I bought the special "event" package - and it was not cheap.Within 24 hours - we discovered that this service did not work on mobile devices. No where did we see - or did a customer service/sales person we talked to about what we needed say - this was the case. In fact - most of the representatives didn't even know this was the case until we asked continually about it. We went through at least 3 service/sales people before it was found out that this service does not work on mobile devices.Zoom is saying because we signed up for an annual package - they can't refund us our money.We had to find another service which did what we needed it to - that was also not inexpensive - but Zoom is now refusing to refund us, even though they didn't give us the correct info.I have always been a big fan (and consumer) of Zoom products. This experience h

Quiero actualizar mi cuenta, me salió el monto para actualizarla, me hicieron un cargo que no entiendo y me sigue diciendo que debo realizar el pago

I have a paid pro acct. I could not log-in because my password didn't work. I changed the password, but when I did, it created a new basic account. Now I cannot access my pro account. The email and new password is associated with the new basic account and not my paid pro account. How can I get access back to my paid pro account with my original email address?

Dear Team, Greetings of the Day! I hope this email finds you well. I am writing to seek assistance regarding the implementation of Zoom via OAuth in our mobile app. Our current requirement is to obtain a meeting ID and meeting link for users to easily join Zoom meetings. While we have made progress in implementing Zoom, we have encountered a specific challenge that we would appreciate your help with. Currently, we have followed these steps to implement Zoom in our app:1. We successfully obtained the code using the following API:https://zoom.us/oauth/authorize2. With the generated code, we were able to acquire the access token using this API:https://zoom.us/oauth/token3. After successfully generating the access token, we create the meeting link using this API:https://api.zoom.us/v2/users/me.These steps have been functioning as expected, and we are pleased with the progress. However, in our unique scenario, we have a specific requirement where we do not wish to r

Hey can anybody help me know what its the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) incase of zoom outage. This is bit urgently required to perform some impact assessments, since zoom being our secondary meet options. Thanks! 

While I have paid Once $ 188 for Yealy Subscrotition why I am being charged monthly also ?