Billing & Account Management

I already pay for an upgrade. still my account was on BASIC. payment was reflected on invoice history. what should I do.

J'ai perdu mes enregistrements car j'ai quelques factures impayés 

I have had a series of errors, caledar clashes, syncing issues and terrible tech support who go from emailing me daily to then closing the ticket without resolution. I have therefore cancelled my subscription early as I do not want to renew this terrible service which does not work how I need it to work. I am now trying to find someone to get a partial refund for the time the service hasn't worked and the rfemaining months left on my subscription. Please can someone help me? 

Ii did change it to a new email but the thing is, It needs my previous email's confirmation for this. The problem is that my previous email was deleted on 2021 and I obviously cant recover that account sooo... It says I must come here to 'contact us' to  . .you know inform y'all about it. But what do I do now?

Hello! We have an annual subscription. In June, I was late with the payment, and when I renewed the subscription, I also paid the outstanding amount of $24.98. The accounting department is requesting an invoice for this amount separately. Please, could you assist me with this?   Thank you in advance

Pague en mayo mi suscripción anual y en julio tenia conferencia planeada y me deshabilitaron el acceso tuve que pagar el mes para poder dar mis conferencias pero ahora me volvieron a cobrar el mes y nadie me resuelve el problema

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subscription and how do I do it?

The smallest Zoom version without time limitation is the Pro version.In my opinion it would make sense to provide a Small-Business or a Basic-Advanced version.There you could e.g. unlock the following.Meetings 8 hours per meeting50 participants per meetingWhiteboard BasicTeam chatMail and calendarThe whole for 40$ /yearAs an individual, I often need Zoom for longer than the free 40 minutes. So it would be great to have a low cost option for small customers.Would this be a good idea?

I have a paid Zoom One Pro account. I had not realised that it came with no effective support.I have just tried to change my sign-in Email. Zoom has acknowledged this, asked me to confirm which I have done and says it has sent an email to the new sign in to confirm. Despite pressing the Resend Confirmation button more than a dozen times in the last 30  minutes I have received no email at my new sign in account from Zoom .  The ChatBot is useless. It asked If I want to cancel my account and if I cannot receive a reply from Zoom that that is what I will do. Appaling service for a paid account.

Can account verification be sent via text rather than via email?

I'm working with a client that is trying to use SMS via zoom. They have an EIN and when we submitted a 10DLC brand and waited the 2-3 weeks, I found out we were rejected. We're on the Pro plan, and I'd like to know why we were rejected.

During covid I set up a zoom account to be used for my church to meeting online, I used my email and information to set up the account.  Since then, the church organization has maintained and used the account.  I now need to set up a separate personal account for myself and Zoom is recognizing my email from the organizations account.  I've tried removing me from their account and it won't let me.  How do I remove myself from their account in order to set up my own personal zoom account?  There is another person listed as an administrator on their account that can take over their account. PLEASE HELP !!!  It's been very flustering trying to figure this out and technical support says the type of account they have does not come with zoom technical support

How do I restore a lost license on a Zoom account that hasn't been ordered for 1 year?

VAT Number not Print in Invoice

Although I paid the $150 for the membership, Zoom doesn't think I paid, and cuts me off after 40 minutes.  My attempt to use Customer Service have been thwarted because, apparently,  you can't get customer service unless you have full membership.  A true Catch-22,-- for those of you old enough to know Joseph Heller.  I think I know what the problem is but have no one at Zoom to tell it to.   Can anyone assist?  Many thanks.     drdouglas

I have an active license of Zoom Meetings (Zoom One Pro) but I'm not able to assign this available license to my user. When I try the following error appears: "You have exceeded the license allocation limit for your account. Buy more licenses to increase the limit."   How can I resolve this error? Thanks.

What we are looking to do is create a new Auto Receptionist (Just to avoid interfering with the current ones) with cycling 1-800 numbers for certain / different AD campaigns, publish the number for the specific campaign then remove the number after 2-3 months or so once it is over. Then repeat the same thing for the next campaign. We can set up the AR / Queue call flow etc but are wondering about the potential costs involved. On our bill a Toll-Free number seems to cost $6.65 CAD plus taxes per month so $15.30 for 2 toll free lines and we pay CAD0.0501 per minute for calls into the toll-free numbers. We have a few questions:Is there a certain time frame we have to keep any created toll-free numbers ie you must keep it for 3 months / 12 months etc.Are there any additional charges / costs associated on our bill with us creating these short-term toll-free numbers besides the aforementioned CAD$6.65 monthly and CAD0.0501 per minute? Thanks in advance,

My card details got changed and payment got missed. Even after changing the Card details and making the payment for the invoice; my account still showing as Basic.  What is extremely frustrating is that there are no contact details available. 

アカウント追加し、管理者に変更後サインインし、アカウント管理者へオーナー権限をリクエストする場所が見当たりません、どうすればいいか教えていただきたいです

I currently own an account with a paid subscription. I pay with my credit cart. I have one main account and another sub-account with my family email address.What I want to ask is, can I see my credit card information from my family member's account page?

I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?please!

I have paid for one year subscription. But still it's showing basic plan. Please check and do the needful  

Good day everyone. I want to subscribe for the 50% discount on zoom one pro but I haven't been able to. Can someone pls tell me what's going on?

Hi, I would like to apply for Nonprofit discount. How do I do this? Thanks. 

Hi, I've got an account that I didn't login for a long time. And also the email is stopped by  administrator ( the account is my primary school email ) . I want to login but I need the code. Is there a way  to get back my account? Thank you.