Billing & Account Management

I need to change the “Account Information” that appears in the current invoice. How can I do it.   Thank you for your help.   Best regards,

I had a package for 8.99 euros but for 2 months I have been charged 17.99 euros. How to be reimbursed and repay the 9.99 euro package?

我已付費升級，但計劃沒有改變。個人會議即將開始。請協助變更方案。謝謝。

How do I contact zoom billing support (Zoom Inc USA)? They need to reflect our GST details in their system and share a tax invoice.

I had a pro plan for which I was paying 1534 per month and then I decided to cancel my subscription on 23rd sept and received a new offer of 50 % discount for the next 6 months and then paid the 767 as asked but the zoom account is showing balance money left according to the original plan which was being billed.

I’m having trouble upgrading zoom on my Mac Pro, so I can’t access zoom. I get the error code 10004. Can anyone help me out?

I bought large participants feature and I added to my pro account [ Mervat  Bassiouni] I am trying to assign the license and the large participant feature to one of my assistants to hold a large orientation for the school  can you help me to fix this issue?

I have a paid account . However, when I log in, it shows that I have a basic account. I really need to conduct an online meeting soon, but I can't seem to resolve this issue in any way. Additionally, I can't get in touch with a live person from Zoom. The chatbot either doesn't understand my question or just isn't functioning properly.

My founder added my account as an external user so I can gain more access in zoom as an admin in her account. Upon receiving the invitation link my account is already linked as an external user but I cannot get access same as her plan and my account is still in Basic. She already gave me editing permissions and more but still nothing into it.

Hey guys,I changed my account's email from Gmail to my university one, but I can't host meetings for more than 40 minutes while all my friends at the university can. Do you know what should I do?

Hello, If I'm on a monthly paid Pro plan and I cancel back to the free Basic plan, can I return 3 months later to the monthly paid Pro plan? If so, is it true that the additional functionality of Pro is lost, and then must be added back in from new again, but what is contained in Basic always stays? Finally, is there a limit to how often I can transfer back and forth (for example, 6 months on paid Pro, and then 6 on free Basic, repeating)? Thanks very much for your help!

Hi thereWho can assist with email contact of zoom billing? 

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i can not find out to change my creditcard information - i put in new information of my card and a yellow box come up asking for state/province information ... no place to enter new information ??

I have a Zoom Pro account. Several months ago, I downgraded from four (4) to three (3) licenses. I received an email today, Saturday, reminding me that my "requested downgrade will be processed" tomorrow, Sunday, which is on my next billing date (23 July 2023). On my billing page, it shows I will be charged $598. I want to downgrade to two (licenses) or cancel my Zoom account, but I cannot. There is no cancel option on the Billing > Current Plans page, as Zoom's cancellation instructions state, or on any of the pages in billing. The only option on the Current Plans page is "Undo change." When I click Undo Change, a message appears stating, in summary, that if I click Undo Change, I will be reverted to four (4) licenses and charged for them for one year ($598). By phone, a sales representative told me to "try and click the button," which would mean I would be charged for four licenses and unable to make a change for one year, i.e., the next billing cycle. The represent

How do I go back to the free version only?

 Hi, all. I got email from a person in charge of zoom.us.That mail informed us to violatie zoom's terms of use and asked us to contact the person. I can't distinguish whether this is true or fraud mail.Is it better to disregard the mail ? I'm afraid this mail is true so that we lost account of zoom. I'll attach the mail header. Please reffer to this and give me advise.Thank you. ------------------Received: from ???PR01MB10XXX.???prd01.prod.outlook.com(2603:1096:400:www::***) by ???PR01MB3665.???prd01.prod.outlook.com withHTTPS; Tue, 19 Sep 2023 06:07:13 +0000Received: from ???PR01CA0091.???prd01.prod.outlook.com (xxxx:1096:604:2d::yy)by ???PR01MB10664.???prd01.prod.outlook.com (xxxx:xxxx:400:291::yy) withMicrosoft SMTP Server (version=TLS1_2,cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id xx.20.yyyy.27; Tue, 19 Sep2023 06:07:11 +0000Received: from ???JPN01FT021.eop-***01.prod.protection.outlook.com(2603:1096:604:zz:xxxx::w) by ???PR01CA****.outlook.office365.c

Windows's Outlook desktop client immediately deletes "***********" email. However, it doesn't put them in the deleted folder. It just gets rid of the email. I have checked with my ESP, and they can't see where the issue lies on the outlook side. Has anyone encountered this and consequently found a solution? 

Indonesian region, if a company subscribes to Zoom, is it subject to income tax art 26?

Buenas, en la empresa cancelamos dominio de la cuenta de correo que utilizábamos para Zoom. Habíamos contratado plan Pro. Intentamos ingresar en cuenta Zoom pero nos piden verificar identidad enviando código a esa cuenta email inhablitada. No tenemos manera de acceder a nuestra cuenta Zoom pero SEGUIMOS PAGANDO POR UN SERVICIO QUE NO NOS PRESTAN. Tampoco nos dan respuesta en servicio SOPORTE. Todo horrible teniendo en cuenta que se trata de un servicio PRO de Business. Soluciones?

Hello,  I would like to know if the admin account for Zoom, the one that controls all the other accounts, can see a global schedule for all the zoom IDs that are in use of will be in use for a given time period. We have a lot of staff and faculty using Zoom meetings. From time-to-time meetings cannot be scheduled because someone will be using the required ID. Is there a way to see who's using a particular ID for a given time period or a given day? I'm thinking now in terms of being able to view some type of global calendar that shows the scheduling for all the IDs. -Thanks, Craig

I have Pro plan, for Oauth when I'm trying to access certain api, am getting an error "Invalid access token, does not contain scopes: [billing_plan:read:admin]". When i came to my developer account->App->Scope->billing, there is only one option "billing_plan:master". How can i change the scope now. This type of issue also arise in other multiple api also. Thanks & Regards

i am a Chinese and i want to buy a account, but i have some problems, can anyone help me? can a Chinese buy a zoom account (like pro) and use it inside China?  i have heard that zoom will deactivate the zoom account if a Chinese is using it for meetings even if he paid for it 

Good afternoonI have made an error and somehow have lost both the Zoom entry in my two factor authenticator app, and the recovery code.Being a Basic user, I am unable to send a support ticket for anything other than billing. I have created another account in order to post this message, because I cannot log into my main Zoom account on any device.If it is please possible for a moderator or other Zoom person to DM me to help, I'd be ever so grateful.Thank you

Hi there,We have an account of 3 users, and we're thinking of purchasing a Pro license. Is it possible for the Owner of the account to have a basic license, and one of the other members a meeting license?