Billing & Account Management

I have purchased Zoom One Pro Annual on Nov 2, 2023 which Subscription Period is Sep 1, 2023 - Aug 31, 2024. But now I can see my current plan is Basic. So, what can I do?

Hello, I no longer have access to the phone I used to set up two-factor authentication with my Zoom account, meaning I don't have the ability to generate the authentication code needed to login. I do not have the recovery codes, either, so I have no way to log in to my account. This is not a workplace account, so I don't have an admin to contact. I am unable to submit a support ticket, because I need to log in to do that and can't log in. I created another account to make this post. How can I gain access to my original account?

您好1.  6/11 之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝

Hi, I am paying every year from 2020, the Covid period, a Pro account. I am not using it from a long time and I would need to use it again. Unfortunately I forgot my credentials, but I have my contract number and ID number. Is it possible to recover at least the username email from them?Many thanks

Client is unable to join meeting, "due to restrictions on this account"  

Reg: Plan Management   Hello Zoom Support team   Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,   1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,   2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any  issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.

Reg: Plan Management Hello Zoom Support team Kindly forgive me if anything wrong in my understanding., Kindly clarify the below., 1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify.., 2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and kindly confirm.

Hi,I have 85 Zoom One Business licenses that auto renew January 11, 2024. I want to reduce it to 25 licenses today. When I enter the new number, it says the next billing will be November 9, 2024 (today is November 9,2023). Will I be charged as soon as I click on the Place Order button or will this not take affect until my renewal on January 11? All 85 should still be available, including the 25 I am reducing to, until the renewal date, correct? Thank YOU!Mike    

I have two accounts (i think), so on one I can reset password, on the other I cannot. so how do I get this solved with the currently unresponsive pw, it was once a paid, business

Zoom will not update. It is version 5.13.5 and every time I start zoom it tells me it has to update from this version. Yet the next day when I start zoom it is at version 5.13.5 again! This has been going on for months now. It updates just fine on my iphone and ipad. This is on a desktop computer with Windows 10 version 22H2.

AOL decided to cancel my verizon.net email address while we were in Canada on vacation at the end of August for "lack of use." They just turned it off so overnight l lost 15 years of contacts. When I went into Zoom to set up a meeting, it looked very different; then I noticed the verizon.net emali. I would really like to change the account email to my gmail account, unfortunately I no longer have access to the verizon.net email. Help! Christine Dobson

How can zoom contact me when the email doesn't work? 

No service was paid for. However, the payment amounted to $164.8 using the Google information card registered to my account.My account card number is KB Card (Korea). Number 5585********5667There seems to be some problem with this. There is no payment history for any service on my account, but the card was used to make a zoom-in payment. Please check. Please.Please request a refund or cancellation.

I've already given for zoom Pro license and invoices are present. But my account can't change from basic to Zoom Pro. Please tell me how can I contact to zoom dealers.

Hi! My original Zoom account (the one for which I am still paying 17 euros per month) is not accessible because I have deleted my Facebook account. How can I recover that account (the one linked to Facebook) and link it to my other account (that I opened with an email address), please? Thank you in advance! 

Several people have said that it is impossible to upgrade from Basic to Pro as an individual because you are told to fill in details of a business account. When will this be addressed? otherwise, why have a Forum?!!!

I want to upgrade to Pro but the form asks for business / company name.  I'm just a private individual - do I leave this  blank?

Buenas tardes! Al comprar la garantia de un mes de zoom lo hice con mi cuenta personal, pero ahora quiero pasar el zoom pagado de mi cuenta a otra cuenta, ¿cómo hago para hacer esto sin tener que pagar nada adicional?

UPDATEIt might be useful to anyone who runs into the same issue: please, check with your bank. If the payments are being declined, it's highly plausible that it's a security measure, especially if you are outside the US. This is what happened to me. My bank automatically blocked the transaction as it deemed it suspicious. I had to call them and confirm that I wanted to send the payment and that I knew the company I was sending it to.The restrictions were then removed and the payment finally went through.   Hello,Is there anyone who can help me, please? I am a Pro Zoom user on a yearly subscription. I never have any issues with payments but this time, for reasons I cannot understand, my payments will not go through. My subscription expired yesterday and I have a due invoice that I have repeatedly tried paying but to no avail. I have sufficient funds and have absolutely no problems whatsoever with my card. I honestly find it quite disappointing that I cannot

Team i need to cancel auto charging of ZOOM subscription. Kindly guide how to proceed. 

(Quick update after posting this: I can see my Current Plans when logged in on iPad using Safari. My issue was on Windows 10 with Edge -- which has always worked before.) I need to update my Cloud Storage option for a month.  Went to my Account -> Account Management -> Billing menu, and the Current Plans section is blank: On the Pricing page after clicking the Buy Now button: ... it takes me to that blank page.  How can I upgrade my Cloud storage for 1 month? 

Hello zoomers, i got an email from equipay stating that I would get a refund of $53 and change due to a class action privacy suit.did anyone else get that?here is the suspicious part."As Administrator for the matter, we’re sending you this courtesy email to inform you that on May 31, 2023, you will receive a payment notification email that contains a link to claim your payment electronically. Once you receive that email, you will have until September 28, 2023, to claim your payment."a link for a payment????anyone else get this?? please advise.  

I have been writing to you since Oct 29th, to ask for the data to be modified on the invoice I am supposed to pay. I should have paid it the 1st, I have ticket no #18393641 , I cannot edit my billing data and I did not receive a solution from you. Only a notification that my invoice is 7 days past due. I need a correction on my invoice frist, please. I have explained why when I submitted my ticket. Thank you

IS IT POSSIBLE TO SUBSCRIBE ZOOM PRO AND ASK TO ZOOM TO INVOICE AT THE CLIENT? THANK YOU FOR A REPLY

    "Unauthorized charges on my card" I know it's probably a first right maybe not do this to people who could be future users you can not be this desperate for money to be using these tactics going on a 11 months I'll be suggesting to do mass lawsuit. How embarrassing of a thing to do someone in my situation. I'm most likely never going to use zoom so might as well blacklist me all together.Redicukousness I never purchased this product I would not need to as it's free with my college and I do t even use it than. I had a meeting this month with my lawyer on the 8th and 16th but only one was a zoom invite from him I have no need for a business zoom as my business went bankruptcy this year and have no need. So when I woke to a 160.00 charge when I have no income best believe I was shocked. My sister passed away on the 26thand I traveled to Albuquerque and did not even know about the charge until the 28thas I was using the card for travel, I went to my sisters and