Billing & Account Management

Although I renewed my subscription in early March I I neither received an invoice nor was my credit card charged. Credit card data and payment methods in my account are correct. However I receive a message, that my account will be changed to "monthly", which is of course more expensive. When I try to manage the account I cannot click on "Bestellung auslösen" although all necessary data is given.Who can help? What do I have to do?Thanks a lotr

Why does Zoom pricing show IDR 145,538 /month, while the Android app shows IDR 209,000/month? Both prices are for Zoom One Pro.

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did not send me an invoice either! who can help me

今年二月份，立即对zoom提出退订，银行卡退款迄今为止未收到退款。但zoom账户始终显示“已进入电子账户的状态”。如何将电子账户的钱转入银行卡中？

I made my payment for the Zoom One pro license but still, my account is with Zoom one basic.

Does anyone know how to do this? I have tried going through zoom rooms then selecting devices but there is no option to downgrade?

What happens to my Zoom Phone number if I unassociate myself from my company account? Does it stick with me on the new account or does it go back to my company account? 

how can I get ZVC India Private Limited(Zoom)  MSME certificate?  

Krishik sarvodaya foundation coordinator trying to renewal of zoom one pro product  sice one week  but Not payment process completiong.   error will occur while payment zoom subscription

I am trying to buy a zoom meeting license for my company.   After registering I try to upgrade,  but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do?   Playing.. I found i can enter my personal VAT and it is accepted, but I need an invoice as a company I would need license issued by Friday   Thank you in advance,   Rafa

Last week I was able to contact live chat support - this week the bot says my account is not allowed to contact live chat. My account package has not changed - what is going on?

My friend was insulting me and I took it personally so I wanted to ban him as a joke and now we have an important reunion how do I unban him please I needs help Zoom

I have requested for a downgrade in my webinar participants in February 2024, I have however received no feedback and now I need to pay for the additional participants again. I've upgraded to 3000 participants for 1 month only and Zoom customer service told me I can downgrade and upgrade participants monthly if I choose the monthly payment option? But now, I can't downgrade and now paying for a service which I am not using and I don't get any feedback from Zoom. Please urgently assist. 

Today is March 19, 2024 and my subscription is due for extension. It ends today.But in the admin window I am told that the the subscription already has been extended, tomorrow. Thus it is not possible for me to extend it and profit from the 30% voucher. Why? 

I am trying to use the “Get Plan Usage” API to get the Zoom Plan utilization in my organization. https://developers.zoom.us/docs/api/rest/reference/billing/ma/#operation/GetPlanUsageHowever the “type” returned by the API is not available in the plan list that zoom has published here. This is making it difficult for us to deduce the plan name. https://developers.zoom.us/docs/api/rest/other-references/plans/#zoom-united-plans Ex: "pro_zvu_monthly" is returned in the API response. But not available here: https://developers.zoom.us/docs/api/rest/other-references/plans/#zoom-united-plans 

We are sister organizations, and we both pay monthly Zoom bills.  When we sign on, we have different user names and passwords -- but we share the same Zoom link.  Consequently, we cannot hold separate meetings at the same time.  Our Zoom accounts were set up by someone(s) no longer associated with us -- so we're not sure why things are the way they are.  How can we change the Zoom link for one of the organizations?  And is there another way to solve our problem?  Thanks for any assistance!

I am the owner of a Zoom One Pro account with 2 licenses.I log into my account on a windows notebook through Chrome and try to turn off Zoom AI Companion but the button is greyed out and says "Locked by Admin" (Settings > AI Companion tab > Meeting Summary with AI Companion - "Locked by Admin").I am the owner, so, I should also be the admin, right?What can I do to override that "locked by admin". Or, how can I get the "Admin" level? Thanks! 

Hallo zusammen. In unserem Unternehmen ist die bestehende benannte Moderatorin (Admin) ausgeschieden, ich möchte nun wissen an wen ich mich wenden muss, wenn ich mich als neuen Admin für die Zoom Lizenz Verwaltung umstellen lassen möchte? Auch wäre es hilfreich zu wissen, wer meine Kontaktperson bei Zoom ist, wenn ich weitere Lizenzen bestellen möchte bzw. abgelaufene Lizenzen verlängern möchte. Vielen Dank.

iPhoneからログインをおこな行おうとした際のことです。ログインを行おうとした際に、ワンタイムパスワードの入力を求められました。パスコードが登録しているメールアドレスに届きませんでした。そのため、ログインをおこなうことができません。zoomの問い合わせに記載のある電話番号にもつながりません。解決方法をご存知の方はいらっしゃいますか?

Ich kann mich nun schon seit ein paar Wochen nicht mehr in meinen !bezahlten! Account einloggen. Ich habe mich über Apple Login registriert und daher kann ich kein Passwort resetten o.ä.Nach dem Versuch mich einzuloggen wurde ich nur wieder auf die leere Anmeldeseite zurückgeleitet und in der URL stand dann: https://zoom.us/signin?error=access_denied&_x_zm_rtaid=...Ich habe extra einen neuen Account gemacht, weil alle Support Tickets nur gelöst werden können, wenn man sich in seinen Accoutn einloggt? Der monatliche Betrag wird munter weiter abgebucht, ich kann weder kündigen, noch irgendjemanden vom Zoom Support erreichen. Es gibt keine Mail-Adresse an die ich mich wenden kann, die Telefonnummer funktioniert nur mit irgendeiner Identitynummer, die wahrscheinlich in meinem Account zu sehen ist - wenn ich dann da reinkommen würde!! Bitte kann mir mal jemand helfen ohne ständig diese unnützen Tips wie "geh auf submit a ticket", es funktioniert einfach nicht! Da ich

The invoice showing on zoom portal and invoice zoom has uploaded on GSTR-6A is different. can anubody guide to get it resolved.

I've been billed for a full year without asking for it.  Have been doing monthly payments for 1-2 years and suddenly my billing has been changed to annul without my consent. How do I get my money back and go back to monthly payments?When I click "cancel plan" it says that my subscription will end in a year since I've paid for it, but that's not something I've agreed to since I never asked for an annual plan. 

How do I create new email address sign -in when I don't have access to my old email address 

Hi, We made our payment, but we get an error that it has not been paid.    Could you help please. "Your account has an outstanding balance of $342.00 due. If you do not pay your balance you will revert to a Basic plan. You will lose access to all paid features and cloud recording. Click here to pay your outstanding invoice(s) or click here for chat."

Zoom is charging my credit card every month. Have triple checked and neither my wife nor my accounts are paid plans. I can’t get a real person on the phone, and the chat bot is worthless. Anyone know how I can talk to a real person to get zoom to stop charging mefor something I’m not even signed up for?