Billing & Account Management

When I signed up for Zoom One Pro Subscription at the beginning of 2023, it was CAD150. As with all subscriptions (or most anyways), I would expect the same fee to be applied during renewal time. Should the price change for whatever reason, the reasonable and right thing to do is for the company to inform me of the price change, well in advance prior to the renewal period. Not the case with Zoom. A couple of days ago, I got an alert that ~CAD250 was charged to my credit card by Zoom. I was well-aware that auto-renewal was right around the corner and I was expecting the same fee of CAD150/year to be applied because last I checked (on my Zoom account billing and management page), the amount of CAD150 that's also quoted as the auto-renewal amount hadn't changed. Neither did I receive any calls, emails or messages from Zoom informing me of any changes i.e. zero correspondence. Puzzled and a bit concerned, I immediately checked my subscription details again and saw that the renewa

I want to conduct a two day conference almost having 9 hour duration on each day, I need two parallel sessions with 300 capacity each, and have to record session completely on both cloud and local storage, which plan I should buy, and will one account enough for two sessions

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service? 

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!

I have a paid account. I used it for 4 months (I have paid it for 1 year). But now it is showing basic. How can it be resolved? I think I accidentally clicked taking advanced plan (which popped up), but never paid for it nor used it. It was showing me warning message, but I ignored it.

When I type muy tax number it says this number is not valid but IT IS.What can I do ? 

Hi everyone, I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage. Fellow Romanians, has this happened for you too? How did you solve it? Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here. Thank you,Stefana

Hello!  I just went to update my subscription to Workplace Pro.  I need it for 4 months, which it is saying is $15.99/mo.  so when I put that in the cart, then it is saying Total $63.96, and then below it says "Next charge Date Mar 17, 2025".  If it's only $15.99/mo why would they charge me $63.96 up front?  I am fine paying the total amount due right now, but I don't want to keep getting charged each month... if that makes sense. Thank You

Hi,My device has Zoom version 5.14.11(17466) which for some reason I am unable to delete as it cannot find the MSI file for it and I am looking for the 64-bit Zoom with version 5.14.11 (17466) MSI installerCan you please help me with it?Thanks

I don't know the account subscribed to my VISA card,withdrawal being made, and i want to stop it please help i have the description of the transaction coming from bank, but not showing the login name or account name or anything to refer to. 

I had this problem. My account was linked to Facebook, but I needed to log in not through Facebook, but through my mail and password. I found the instructions and turned off Facebook login in the settings. Now I'm trying to reset my password, but I get an email that says:We have received a request to change your account password. The system states that you can log in to Zoom through Facebook. Click on the button below and select login via Facebook.But I can't log in via Facebook as I have disabled this feature. How do I access my account?

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!   Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses     Need to change the email address associated with your account?   Change Email Address Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account     Not receiving activation messages?   Not Receiving Emails With Confirmation Code Not Receiving Activation Emails For more information, please review: Not Receiving Emails From Zoom     Have questions about purchasing or renewing your Zoom subscription?   Account Renewal Zoom Pro Subscription Renewal Still have questions? Check out the following article: Upgradin

Hello, I didn't notice that my financial card had insufficient funds when Zoom's auto-renewal occurred, so the next subscription payment was charged to my credit limit. How can I change the payment method from the credit limit to a cash payment before canceling the subscription? Thank you.

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В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же причине - не можем зайти в приложение из-за отключенной учётной записи. С ботом разговаривать нереально, он всё время твердит, что необходимо зайти в учётную запись.Вопрос номер один - как отменить тарифный план в таком случае?Вопрос номер два - насколько реально вернуть деньги за предыдущие месяцы?

I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove it, it says there's no mobile numbers linked however I know this is false as other contacts on zoom can see my number which I do not want them to. Please help! 

Anyone got any help?I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?Does anyone know how to talk to a zoom agent?Many thanksSophie

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that. Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. Thank you

I tried to import a VCF file under Personal Contacts but the only option was to import a CSV file. Is there a way that I can import it? I'm trying to sync my iCloud contacts into my Zoom contacts so I can invite/create meetings from there.

Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further. "Failed to register phone your number. Please check your network connection and try again."Tried rebooting etc etc. No joy. Any help appreciated...

I require assistance as I do not want to renew my annual subscription (was auto-renewed on 11 January 2024). I have tried numerous times to reach Zoom support but was very disappointed as I find it difficult to do it online. Finally, I canceled my Zoom Pro Plan today (23 February 2024). How can I get my refund after my cancellation? Please assist. Thank you.

FIZ UPGRADE PARA O PLANO PRO E NO SISTEMA CONTINUA COMO PLANO BASIC, PRECISO DE AJUDA PARA RESOLVER ISSO, OU TEREI QUE CANCELAR A COMPRA.

Hi,I'd like to know if it's possible to keep my basic account and open another with a paying plan 

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one.  I am about to lose access to the email my account has at present so I may need to just cancel the account.  Might move to Teams.  Zoom used to have chat customer service but seems to be gone these days...  Information is Support is more about how to operate the app rather than solve account issues.  

I run a school of languages and have several teachers on my zoom account, with thei Zoom paid by me. I have only just realized that all the teachers are given the option to connect with the other teachers. Is this not a massive breach of Data Protection? How can this even be allowed? What happens if I do not want them to be in touch with each other? Can anyone direct me towards the point in the contract where is says that this is suppossed to happen. Thanks