Billing & Account Management

Dear Zoom Team,I hope this message finds you well. My name is Anastasiia, and I am an English tutor based in Kazakhstan. I have been using Zoom for my classes, and I must say, it has truly been a valuable tool for both me and my students. The features and ease of use make it perfect for my lessons, and I’ve been able to create an engaging and effective learning environment.However, as a tutor in Kazakhstan, I am currently facing financial challenges that make it difficult to afford a Zoom subscription. I want to continue offering the best learning experience to my students, and I feel that having access to Zoom's full capabilities would significantly improve my teaching.I am reaching out to kindly ask if there is any possibility of receiving a discount, a special sale, or a reduced price for Zoom's services. Any help you could provide would mean a lot to me, and I would be deeply grateful for the opportunity to continue using Zoom in my classes without compromising on quality.Thank you

Good Morning,  I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to: 1. If I just put in my user name and password = "Cannot sign in, please check your network connection"2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later." I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?

How can an already issued invoice be updated with a VAT number? The invoice has been paid, but the tax authority requires me to add the VAT number to the invoice. Thank you for your help.

Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser. If the problem continues, contact Zoom via Support ticket or at 1-(888)-799-9666 ext 3 (US customers only. Find here a list of international phone numbers).

Help!  I need to either fix my business account log in OR cancel it.  But I can't do either because the automated system requires some 10 digit code and I don't know what that refers to or where to find.

My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same error message "There was a problem completing your payment. Please try again later." I have opened two Zoom Support tickets. I have escalated one ticket to the management. NO one has contacted me for soon 24hrs to give an update. This is very damaging for my small business and frankly, it is very disappointing how Zoom Support is handling the cases. I have been a subscriber to Zoom soon 5 years, do not need to use the Zoom Support very often at all but now that I do, I am not getting the support I need. I have asked my clients to go through all the known steps from Zoom resolution center.  Anyone have experienced anything similar this past week? Any ideas how to proceed? Have you had issues with Zoom Support not giving you

I am having an issue when joining a Zoom meeting with my name not being correct. My daughter used my computer for Zoom meetings for her school and now when I go into a meeting, the name on the screen is my daughter's instead of mine. This happens whenever I am in a browser and click "launch meeting," however, when I click on support, it shows my account and my name.  How can I completely logout of my daughter's account so it doesn't automatically link to hers? This is frustrating that I can't talk to a physical person who works with Zoom to figure this out. 

I need more cloud storage than the 5gb I have - if I cancel my current subscription and upgrade to one that offers more cloud storage, will I lose the current recordings I have on my account?  I really appreciate any advice. It seems so challenging to contact Support.

I've ordered and paid a one year licence for Zoom Workplace Pro for two members with a discount for non profit organisations. I only wanted to pay this on behalf of my organisation because others don't have a right to do this. I'm the admin.I don't need Pro version, so I changed the basic version for myself. I thought that now I can give this Pro version for two team members who need it in their work. The other one went fine but the other one not - the ad says that due to cancellation they cannot proceed. The cancellation might refer to a cancellation they made for a monthly licence of Zoom that they had before. Now it only suggests that they can take a monthly Zoom but we don't want to pay more because we can't use even this that we already paid. I wonder what we should do to get this to work?? Please help! 

Is there a way to issue a store credit on a gift card that we can use for a donation? I am looking for a way to not have to put the amount toward revenue to have to pay out then refund

Hello guys, I have bought 2 numbers I got the welcome email from zoom but I didnt get any invoice from zoom, Also my licenses that i bought are not included in my account , Please somebody help

My number has been ported, but I cannot assign it to myself as the primary user.  When I try, I am getting the error message that this feature requires a Zoom Phone Metered or Unlimited or Pro Plan (see attached screenshot).  I have a Pro Plan as verified with Sales today

Ich freue mich - wenn mir jemand helfen kann und sage schomal danke!Das Verlängern des Jahre-Abos funktioniert nicht bei mir über die Abo-Verwaltung in meinem Account. Die Laufzeit endet bald und zoom hat mich aufgefordert, zu verlängern. Bei Drücken des  Bestellbuttons erscheint das weiß/rote Zeichen -dass das nicht geht. (Formular ansonsten vollständig ausgefüllt mit Abo-Wahl, Kreditkarte, Häkchen bei DSGVO/Coocki-Richtlinien...). Habe ich etwas übershen oder ist es der gleiche technische Fehler, wie im letzten Jahr 🙂 ? Was kann ich tun?

Hello,I buy a pro plan in morning .So,we can see in our profile , these are not activewhat I know region 

It said that your admin has disabled this sign in method. Please contact your admin for assistance signing in 

Hello,I have a paid zoom account. I try to connect, but the server tells me that it will send me a code on my email in order to validate my identity... OR I never receive this mail !!! So I can't connect and I can't get an answer with the Chat BOT... It's also impossible to get someone on the line, because the call numbers don't work!So I find myself without a solution, is there anyone who can help me and tell me how to access my account! It's very inconvenient for my business! Thank you in advance.I had to create another account to post this message! We're walking on our heads, I need help.

Hi Zoom community, Our organization currently has Zoom Workplace Pro subscription. Is it possible for us to create sub-accounts? Thank you in advance for your response.   

I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the charge with my bank and got a refund, but when I tried to contact Zoom, I discovered there is no customer service number to call. It’s ridiculous that the only option is to wait for a long time on chat, only to be disconnected before any resolution. Now, they've sent a request to my bank for a check! What?? I find Zoom frustrating—it's all about pushing their products. I'm done with this app and will never use it again. Their policy of charging accounts even after cancellation is unacceptable. I will be filing a complaint with the Washington Attorney General and will keep you all posted. They cannot treat customers like this.

Hi everyone,I'm hoping someone in the community might be able to provide some guidance or share their experience with canceling a Zoom subscription.Here's my situation: I've been charged for my Zoom subscription for May 2024 to May 2025, but due to a change in circumstances, my organization will no longer be using the service. I'm wondering if it's possible to terminate the subscription and potentially receive a refund for the unused period.Has anyone gone through a similar process before? If so, could you please share any tips or advice on how to approach Zoom support with this request? I'd greatly appreciate any insights you can offer.Thank you in advance for your help!Best,LW

Hello Zoom Community,I need help understanding a recent issue with our Zoom Pro subscription. We subscribed to Zoom Pro in December 2024, and our plan was supposed to last for one full year, ending in December 2025. However, we noticed that the status was marked as "Cancelled" on January 17, 2025, despite the subscription being active until December 2025.Has anyone else experienced a similar issue or can offer insight into why this might have happened? We're hoping to resolve this and understand if it was a mistake or if there's something on our account that needs attention.Thank you in advance for any assistance!Best regards,Ferds

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How can I find out why my card was charged? 

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt??  I cannot proceed unless I agree to this so cannot change my details!  Anyone else found this or ways round it?Many thanks

Hi,   I can't upgrade my Basic account to Pro. I know how to do it but it just won't let me hit the 'upgrade now' button which is grayed out.  It only allows me to hit 'back'. I double checked everything - no information is missing or is incorrect. It's been 3 days now that I've been trying. I closed Zoom, I shut down the computer. did multiple restarts. There is no information what I am doing wrong, no highlighted fields. My question has probably gone to a wrong category as there is nothing here that pertains to the account itself. Please help!

 Dear Mr. Zoom,I am writing to you on behalf of all of my loved ones, my family and friends and the government of my country. We all as a nation and a family need to address the recent changes you made in regard of your way of function.In the begininging, your video and audio meetings were completely free of charge. However, in recent times we have noticed a disgraceful doing of yours. You have put a price on what is priceless- spending quality time with loved ones and people in general, who are far away or are located in unknown lands far, far away from us.You have separated us with your greediness. With this humungously terrible act you are losing loyal users like me and my girlfriend indefinetelyJust watch me change the platform, just watch me laugh in your face: HA-HA-HA-HA-HA-НА.Unsencerely not yours, Teda and Simonsi.

I went to my bank and saw a charge that I did not make!!! give me my money back!!! it's mean to charge me money!!!! payment was in Mexican pesos!!! I'm not Mexican!!!!! give me my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!