Billing & Account Management

Everytime I try to log in to Zoom, Zoom fails to recognize the device even though I used it within the past 7 days. I use 2 different computers depending on whether I am at home or at a meeting in Church and use my phone to schedule. This problem started recently and I can not get a human being.  I would cancell but I have classes recorded on Zoom.

Hi,We have been in contact with our relationship manager and the renewal team for the past three weeks regarding the reduction of licenses. However, on our billing date (March 29, 2025), Zoom suspended our account without any prior notice. I previously reached out to the renewal team and customer care but have not received a positive response. Additionally, I submitted a request to Billing Support today regarding this issue, but I have yet to receive any update. I request Zoom to reactivate our account at the earliest. Your prompt attention to this matter would be greatly appreciated.  

Recebo link para aula de um curso, e foi cobrada assinatura anual em meu cartão.Nunca usei fora deste curso, não tenho intenção, não tenho necessidade de versão paga muito menos anual, não contratei, apenas dei ok link curso, como podem ter cobrado um ano, no aplicativo iphone, me sinto enganda, lesada e nenhuma forma de contato para reembolso e estorno do cartão funciona, não reclame aqui numerosos relatos do mesmo caso sem solução.Não posso acreditar que uma empresa seja viva de golpes desta forma, acredito que o erro será corrigido.Meu cartão está comprometido. Você faz isso sempre? Terei meu reembolso!? é picaretagem mesmo?

I currently use my Zoom account with the Google sign-in method, but I would like to switch to a standard email and password login instead. Unfortunately, I’ve encountered a few challenges:The “Linked Accounts” option is set to Google and appears to be greyed out, preventing me from unlinking it.I do not see an option to set or modify a "Work Email" or "Sign-In Email" for a new login method.Could you please guide me on how to unlink my Google account and enable a standard email and password login for my account? If any additional information or verification is required, kindly let me know, and I’ll provide it promptly.

I have been trying for 2 days to find out how to contact Zoom about charging me $246.90 for a subscription I believed had been cancelled over 18 months ago.  I used my Pro Plan subscriptions once only, maybe twice during COVID and have not used it since.  The money taken for this subscription was to pay for my grocery order to feed my family.  I am not earning an income at present and cannot afford to pay for something I have not used in 2+ years.  I cannot get anywhere with the Zoom virtual agent.  Most REPUTABLE companies do not need to rely on unused subscriptions as a revenue stream.  Reputable brands make it relatively easy to get through to an employee, and they usually refund at least the  latest  subscription charged to an account.  Some companies refund more than one year when they can see a subscription has never been used.  Zoom does not need my money nor the goodwill such refunds generate.  I get that.  In Aus

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

Since months I try to change the name information displayed on the invoice. It just displays my name and lacks the name of the association I created and run this account for. It is a self aid group of patients but where I place the name in my profile it keeps not showing up on the invoice "SHG ME/CFS, LongCovid, PostCovid, PostVac". I also changed my name and include my wives you is the director of the group. But also change is not reflected.  I am afraid I have to cancel my subscription ans resubscribe or change the service provider completely.I do not get rembursed by the organization as long as there is a wrong name  information on the invoice.  Thanks for any advice how you were probably more successful than I am.

My account has been consolidated to another acount with the help of zoom support. But I haven't received a refund of the 18 licenses. Thorugh https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068212 , "Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process.". I wonder when will I receive my refund.

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

Добрый день. Просьба прояснить ситуацию со списанием средств за пользование номером, которым я не пользуюсь но средства все равно снимает: 888-799-9666, +18887999666. Последнее списание 05.03.25. Даже если я не использую Зум, средства в размере 18 долларов каждый месяц списывает за использование номера. Большая просьба подсказать, как это отключить. Спасибо.

when i log in it says 1132, which apparently means i violated the ruled and guidelines. i'm confused because i use zoom for my online classes only and sometimes i don't even open my camera and mic. i don't send malicious or bad chats either. i'm completely not violating any rules. i already sent an appeal and it says i should contact the team.  is this where i contact the team? please let me know. and reconsider your decision, i really need zoom for my classes. there might be a mistake. 

Hi, I have not been able to locate the payment receipts for my previous subscriptions.  Where are these saved or who do I talk to get then e-mailed to me?ThanksJohnny

Hi Zoom Team, I had accidentally purchased annual zoom subscription a few hours ago, can you please cancel the subscription and refund my amount back?  I kindly request that you consider processing the refund as an exception.

Agradeceré su ayuda paya que me indiquen cómo hacer el reembolso ya que no hice la cancelación antes del pago en automático. Gracias 

I purchased a one-month large Zoom meeting license when what I wanted was a large meeting webinar  license; I then bought a one-month large audience webinar license  that expires in one week, and my event is two weeks away, I now have two licenses I cannot use and no license when I need it.  HELP!

毎月、請求金額: ¥2,338 JPYの請求があるのですが、ログインしても、「無料のプランを利用中」ですと表示されています。心当たりがあるとすれば、同じメールアドレスで以前プロ契約したことがあるのですが、その契約がずっと生きている、という可能性はありますでしょうか。。。 

realice el pago de mi ultima factura del mes en curso y a los 10 dias zoom me devolvio un credito de 12 dolares y ahora mi plan regreso a basic que puedo hacer para utilizar ese credito y volver activar mi cuenta pro 

I want to upgrade my basic plan to Pro, and proceeded to the payment page. However, after filling in all the blanks, the error 'creditcardState' keeps appearing and I cannot make payment even though the credit card is working and I have checked with the bank. I am using Safari on Mac. I have tried other of my credit cards but the same issue persists. 

I made a card payment on March 28th, but the invoice shows March 27th, and the due date also starts from the 27th. Please confirm why it is recorded this way.

I am trying to change the existing currency to a different currency but in the portal, the currency has been locked. How do I get it unlocked? Appreciate help. Thank you.

I can't use my Zoom phone. I subscribed to a plan, but when I try to use it, it suddenly says, "account inactive, contact admin." I've contacted support multiple times, but they just keep creating tickets and sending them to backend support. It doesn’t help because they keep closing the tickets, claiming I violated the terms and conditions without explaining what I did wrong.This has happened to me twice now. I had the same issue with my previous account, and support never resolved it. Since I needed a phone number, I created a new account and purchased a new plan, only to face the same problem again. Your terms are extremely frustrating, you’re not helping your customers. Instead, you’re robbing them by repeatedly causing the same issue without offering a proper solution.

Hola. Lograste que te devolvieran el dinero? A mi me ha pasado lo mismo. Y me han colocado el dinero en crédito, pero no me lo han devuelto. Lograste que te lo devolvieran? Y si es así, cómo? Gracias por tu respuesta.

We are in the process of obtaining our ISO 27001 certification. With Zoom being one of the vendors we use, we need to show a copy of their certificate.This page: ISO 27001 | Zoom seems to have a link to the certificate, but it sends me to a safebase page. After creating an account, which I had to do, I do not find the certificate anywhere. Does anybody know where the ISO 27001 certificate is so I can add that to my information?

error codes:1044device:MacBook Pro macos14.5 zoom version 6.4.1I can login on my iPhone . But there is a trouble to login on my Mac. It always says Failure Login, error codes:1044.Download the app on the official web.

Hello I need help please, when I login to my zoom account to figure out what is my host key it’s enabled and the edit button is grayed out. Can you help me please?