Billing & Account Management

Hi, I would like to have the notifications of "when attendees join meeting before host" sent to a second email (that I have on my phone) but I do not want to be receiving accounts related emails such as payment receipts on that second email.   How can I use one email for accounts and a second email for notifications?

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how to solve thiseverything on this page is done and fixed but this still comes 

I have 2 accounts.  One I'm paying for and one is free.  Both accounts have separate emails associated with them.  The paying account is associated with my personal email.  The free one is associated with my business account.  I want to change my business zoom is what I'm paying and that my Zoom account will not be associated with my personal email.  

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money?  All payment receipts I added into this email

I had to cancel my subscription. It is active until 4/27/22. For any meetings that were already scheduled after 4/27, will the links for those scheduled meetings still be usable or do I need to replace those with a new link? I am already using Google Meet going forward, but didn't want to change a meeting link if I didn't need to.

Hello, I'm currently using ConferZoom for one school (school A), but I also teach part-time at another school (school B). I set up a ConferZoom account with school B, but when I received the invitation in my school B email, it noted that my current account would be transferred to the new one. I'm assuming this means my school A account will be transferred over to my school B account. I don't want to mess this up because the invitation notes that once I accept this conversion, it won't be possible to undo it, i.e., account settings. Can I have two ConferZoom accounts for two different schools? I've tried contacting Canvas to help, but they said to contact Zoom. I'm unable find a direct phone number for ConferZoom to help, only email messaging. Does anyone have an answer for me by chance? Thanks. 

When the pandemic started everyone at my organization jumped on and set up their own zoom accounts /licenses. I help them all with scheduling meetings, so I am constantly logging in to several different zoom accounts, setting up the meetings and giving info to those who are participating.   I would like to consolidate the accounts to one with multiple licenses that I have administrative capabilities on, and also consolidate the billing (each account is set up differently, some monthly, some annual, different payment methods...). This is a hassle for me because I have to handle all of those separately.   I see that I can invite each separate account to join one main account, seems like a great idea. My real question though, is if meetings that are scheduled already in the original account come along for the ride. That would simplify my life!   Also, will all of the billing come over (like a credit from one that is paid annually if I decide to do monthly) if I choose the o

Hi! I am a teacher from Ukraine. I have heard that Zoom provides support to Ukrainian teachers, who are experiencing now the hardship of war. May I ask for a free plan that allows uninterrupted sessions longer than 40 min to run lessons in the April? I would be grateful for your answer.

How do I get a refund for overpayment of my account.   

Necesito saber si es posible traspasar mi cuenta zoom a otro usuario, y como se hace. Gracias 

I have a user who has changed email addresses to a different branch of our company. We have only 5 licenses and they are used up. Is the preferred way to make the change deleting her old email and adding her a new user entirely? Will deleting her free up our 5th license to use for her again? 

I was trying to watch some previous recordings and it gave me a "Cloud Recording Plan Expired" message.  There was a moment when we needed to switch payment and have since.  I do not see any "Trash" links and cannot find those previous recordings. Help!

I have a Zoom Pro account. If I add another licence for that account is it possible for me to run a meeting and simultaneously have the other licensee run another ? Thanks.

Hi, We have a main account with sub accounts underneath. When a user from a different regional  location tries to access the main account, its flagged up as suspicious, and I am sent an access code. How can we stop this occurring, and allow someone else to login to the main account from the USA as well as the UK, so they can manage sub accounts  etc? Thanks

hi all.i work with origination unit. and cant connecting with my user via google account.  

Tim yang terhormat, Saya perhatikan bahwa zoom akun member saya dinonaktifkan.dan saya memiliki beberapa catatan di cloud dalam zoom akun saya ini.dapatkah Anda membantu saya untuk mengaktifkan kembali akun saya? Terima kasih,

Hi, I am looking for a way to automatically send new Zoom invoices to a specific accounting email address in our organization. Is this possible? If yes, how? Thanks. 

 ***********  mail cannot reveive the  verification codeso I cannot login the zoom account

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Good afternoon! I work in the education system. I can't pay with bank cards as before. Please could you issue an invoice, an invoice and a contract to pay for zoom conference services for 1 year. If possible, provide scanned document data in color with stamps to the email address: ***********Thank you in advance.

Hey! I'd like to know how can I change the zoom account associated with my email ***********   Earlier I was using an individual zoom account which I had linked to my official email but later my company purchased a company license and now I wish to have and store my meetings on the new company zoom account and move away from the old one. I have the access to the new one but whenever I try to setup a meeting with zoom conferencing, the meeting host is still the old one and I wish to change it to the new one. My company is on the Gsuite network.   Thanks!

I am being charged for a pro account but I do not have a pro account and I can't find anyway to cancel this....there does not seem to be any customer support..I cantacted sales by email and they blew me off even tho I do have an account number.

How much does my current plan cost me?  Monthly or annually?

Hi, may i know how to edit date of birth?