Billing & Account Management

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen) The old activation email has expired.  Can the admin reload me as a user and send a new activation email? I am at a loss....

In the left navigation list, Cancellation Policy, I don't have the option to select Partial Refund Policy??

Hello, our product integrates with zoom, during the development of our product we somehow deactivated an Admin user in our organization, and we cannot log in as this user, and also we cannot delete this user from our organization, can you help us to delete this user from our organization?

The next payment date for my plan is June 10. Will the current plan work on June 10 or not?

Hi all,   I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took  £100.72 from my account. I really don't find this thing very professional. Does someone know who to speak with, please?

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

I PAID ON 3 APR,2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLAN LET ME KNOW HOW TO RESOLVE THIS ISSUE

have been charged twice for the zoom service I am using I am the sole user of your services and my meetings never surpass 60 attendees I do not understand this charges and I need to have my money back I am enclosing the two invoices I have received for the same serv

I bought a zoom program this morning, and I paid with a card. But it turned out that I blocked overseas credit card payments. Moreover in the last payment stage, I accidentally clicked twice. In this case, if I call the credit card company and unblock the overseas payment, will the payment  which I accidentally pressed the payment button twice in the morning be completed? I want to know if the payment be processed twice or not. I called the credit card company and asked, but the counselor said he didn't know and asked me to contact the zoom program about this. Please let me know.

How can I change my billing to annual from monthly? 

I HAVE DONE THE PAYMENT BUT ACCOUNT NOT UPDATED KINDLY RESOLVE THE ISSUE

I notices how with every upgrade Zoom gets heavier and more complicated. But with last obligated upgrade is the top. I get an 10003 error. Ok, I INSTALLED ALL MY WINDOWS 7 JUSTO FOR THIS ZOOM PROBLEM...and now....STILL NO ZOOM UPGRADE....now the reason is "we can not connect. try again" AND CAN NOT UPGRADE .WHY IT SEEMS ZOOM TRY TO COMPLICATE OUR LIVES EVERY TIME MORE AND MORE??? so I have my classes and now can not give them or use browser.

With all the sites we have that bark out passwords must be  uppercase this, numeric that and special chars this.... i just spent the last 3 hours trying to make a new account only to discover that they only want alphabet and numbers only. I was adding in one non-alpha/numeric char as most security sites recommend it. However the change password system will ACCEPT non-alpha/numeric chars and from there on it won't let you in. Considering we can put a spaceship on mars, can't zoom restrict KEYSTROKES on user input to allow only characters they want?

We have rebranded our company and need to change all Zoom account users' email addresses.   For example, we are going from *********** to *********** - when we make the change will that user need to reinvite users to any meetings he created under the old email address?

Recientemenente me uní a un plan Bussines. Sin embargo, me llegó una notificación de cobro del plan anterior y no puedo acceder al Historial de Facturación.

Hi,  I would like to sign up to Pro Annual using the current discount (available until 10 June). But before buying it, I would like to confirm that after the first year, no further plans/packages are obligatory ie. there is no permanence after these 12 months    Thanks Anna

I need Zoom for about an hour or two once or twice a month. I do not need all the features of the Pro plan or to spend $12 a month.  Can you think about offering a $4.99 personal plan that gives us the same parameters as the free plan, but with longer meeting times for two people?

Hello, we are a non-profit organizations. Two members have licensed accounts. I am not going to be available in our next meeting. What's the best practices allowing the other licensed member to start and host my meeting? One option might be sharing the host key and allow that member to claim the host. Please suggest. Thanks, Alan.

Payment got deducted but account not upgraded  

Hi all, I am wanting to port my number to a new provider, however my invoices don't display the phone number on them for the new provider to see that it is indeed my number. Does anyone know how to get a document that shows your zoom phone number and an invoice? Specifically  I need:   <<If you are able to contact the losing provider and ask them to provide an email stating that the number is active on the account with the account number and that it is ready to be ported out.   That would aid us in being able to safely port the number without a potential rejection.>>

I cancelled my subscription on 06/21, subscription will end on 07/20. Then I logged in today again and it shows that my subscription was reactivated without my consent. I had to cancel again. I didn't even receive email about activation between these two cancellation confirmation emails. Had I not logged in today to make sure subscription was cancelled, I would've been charged again. Come on Zoom.      

I want to unsuscribe 3 zoom premium acccounts that belonged to 3 ex employees from the company i work to and that were paid to run annually. Unfortunatly, the mails of these ex employees, that were related to de zoom accounts, don't exist anymore, so i can't access to the zoom accounts. Does anybody knows how can i unsuscribe these accounts? or where can i write to solve these... I'm from Chile but the way, so there isn't a support phone for my country 

I have a paid subscription and my account is showing basic. I’ve logged out and logged back in, I had a the receipt showing I have a paid membership. I paid so I could access the functionality…so why is my account not reflecting my paid status? 

Hello! Our company has troubles with payments.  We've used Russian credit card to pay, but according to the situation with payments from Russia, we think it is impossible now. So we haven't pay for two months already and are looking to any solution! If someone has any information please contact us. Thanks in advance!

I have a pro account but can only access a basic 40 minute limit service.  Why?