Billing & Account Management

When using a new device I need to accept the Zoom Terms and Conditions, but there is no way to do so.  The terms and conditions appear as one long page, many legal sections and paragraphs.  The end (as far as it is displayed on my device) is Exhibit A, Binding Arbitration, section G. Severability.  I assume that’s the end of the Terms and Condition but don’t really know for sure.  There is no way to accept the agreement.  No button at the end, no little box to check off that I have read and understand the document, no pop up screen saying I must accept in order to continue. Not sure what to do next.  But I can’t join a meeting until I accept the TandC. Any suggestions? Jennifer

My monthly bill for zoom account is 14.99 usd but when i checked my account it was charged with 29.98 usd. Can someone from tech support resolved my problem? they charge my account 59.96 usd for the month of January and February 2023, ty

Does somebody know how long it takes that Zoom unlocks my pro account?I payed via instant bank transfer hours ago and it still says "after receipt of payment we will inform you by mail". 

Hello  I have a licensed account (one year license) and just bought the webinar for one month as need to use it this month. Nonetheless, after purchasing it, cannot see it available to be used. How can I sort this out? thanks

Hello there i have been paying for 3 accounts instead of 1 for 31 months and only just noticed! is there some one i could speak to? Id be so grateful to have this rectified!

I do not remember my password and do not know how to reset it  

I would like to inquire about payment by ZOOM line.If I have my credit card number saved, can I pay by myself?

My email address with which I created an account at the time (email address for registration) no longer exists.Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the non-existent email address that I do not own anylonger.I have tried to change the email address for registration, but then a verification email is sent to the email address that no longer exists and I am unable to enter a different or change the  registration email address.how can i do this change now

When I try to select all of my invoices for 2022 (for tax filing purposes), I click on the button but then nothing happens. 

My account has *********** as the account email.I want to use ***********.When I attempt to change the emails Zoom says *********** is already used.Can you help me make the change?I can't access ***********.  

I want to change my email and last name due to a divorce and I just paid 142.72 Cdn for Zoom for a year and it says I can not get help in the chat because my plan does not cover that. That seems like such poor customer care!

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. Why did this happen? 

You probably know by now that the Zoom Web Portal is here: https://zoom.us/But then -- if you're already logged in and you want to do anything -- you have to click on the blue My Account button: ... and then find the menu item you're looking for along the left side. If you're handy with shortcuts, there's an easier way!  Take a look at this list: Zoom Web Portal Profile: https://zoom.us/profilePersonal MenuPersonal Meetings Menu – Upcoming: https://zoom.us/meeting#/upcomingPersonal Meetings Menu – Polls/Quizzes: https://zoom.us/meeting#/pollTemplatePersonal Webinars Menu – Upcoming: https://zoom.us/webinar/list#/upcomingPersonal Phone Menu – History: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/call-logPersonal Phone Menu – Voicemail: https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/voice-mailPersonal Whiteboards Menu – All Whiteboards: https://zoom.us/wb#/Personal Recordings Menu – Cloud Recordings: https://zoom.us/recor

Dear Sir, You are continuously charging Rs. 1534 and Rs. 1484. On the 21st you charged us Rs 1534 and Today again you charged us 1484. Last month again you charged Rs. 1534 and you did not even give us a service. In November and December, you started charging us for our two different cards. One card Axis bank Ltd ending with 3353 and another Card belonging to ICICI bank ending with 3004. Despite of requesting so many times to stop service and charging us. You can not even stop charging us. We have been fed up with complaining again and again. Instead of stopping, You are charging two times In a month. We don't want zoom service any more. Please refund both of our cards.  Regards

Do you have a list of devices where I can use Zoom via my home internet Wi-Fi connection only? I need something that has a camera in it, but it can't be anything that requires a monthly payment of any kind. or anything that requires it be connected to a cell service. What are things out there that I would be able to get that will work? All I would need to be able to do is add the zoom app to it. Do you have a list of all devices that have a camera in it where the Zoom app can be added to it? Something where no monthly payment is required from a cell company or where there are no monthly subscription fees to use the device/product?

Don't understand this invoice. Please explain. thank you

I am Indian but selected billing address us

We already paid the amount of 2 months outstanding, but still we are facing the same problem. It's Still Continuing in basic Plan. Actually we are in Pro plan monthly billing. Please check our Outstanding Payment of $34.81 on 02/02/2023 through my SBI Credit card. And I have received my monthly statement that the above amount is paid.Email ID - ***********Invoice Number - INV186631878

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I've just changed my sign in email and don't have access to my old one anymore, could you please verify my new email sign on so I can log back in? When I contact support as suggested, I can't get through here also because the new email is not recognised as I can't confirm it with my old email account. 

We have a zoom pro business license and have had it connected through Wellness Living for our fitness and wellness business.  The account became disconnected recently and when trying to reconnect, through Wellness Living, the error message received is: "You cannot authorize Wellness Living.  This app has been suspended by Zoom temporarily. Please contact Zoom App Marketplace support team for more details."  Sadly, a zoom pro account apparently does not have access to phone support or chat support with regards to technical issues like this.  Not sure how a paid account cannot have any support out side of a community forum, but that's beside the point.  The real point is that an integration that was working is now not working and Wellness Living says its a zoom issue, yet there's now way to ask anyone at zoom what's wrong or could be causing this issue.   Anyone here ever see this error and/or have any insights on potential resolutions?

Hi, I purchased a Zoom Room monthly subscription three days ago.  I noticed that I was still only able to host Zoom meetings for 40 mins, like the basic package allows.  I later realized that instead of the Zoom Room subscription, I should've purchased a package that allows me to extend the meeting time.  Hence, I cancelled my Zoom Room subscription and I'm trying to purchase a Pro subscription.  However, I'm not able to.   Whenever I choose the Pro subscription, it doesn't show up in my cart.  Is it possible to purchase a Pro package after purchasing a Zoom Room?

I bought a yearly subscription to Zoom Pro. Zoom sent me an email to confirm my payment. There was a 'Sign In' button on the email, so I clicked on it but it opened a free basic account. I tried to connect in different ways but I only get the basic account. What did Zoom do with my money?

Hi,I'm shocked.I got my access to my option webinar cancelled (annual billing) without notice. Losing my past event archive and current planned event (next week).If I re-subscribe now, will I find back all my past and current record as I it was.Thanks for you inputs.

Good morning, I took a uzmeet subscription for 1 year (€95.99) valid until December 9, 2023. But I haven't been able to log in since December. And I don't see my payment in my billings. Thank you for helping me to be able to take advantage of my subscription.