Billing & Account Management

I cannot get into my account.  I have been paying for some time and have not been able to use since my old email is no longer working. So not able to have the account and passcode # they want.  I called the bank and they are sending a stop charging to them now and if that does not work then they will start a dispute resolution for me but that will take time.  You cannot reach a person to help and the bots are useless.  If you do set up and account use paypal.  I believe that you can stop that anytime you need to. At least that is what I am hoping.  Not sure what to do at this point but very disappointed in this whole thing. No support or customer service, SUCKS. 

I can't log into my account. Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.    

ZOOM has gone down in quality so badly over the year we are ready to quit.  I am paying $14.99 a month for the service, but can get no help on any question.  The virtual assistant is an absolute joke. All I wanted to know if how I can have a customer log in remotely from a site.  I have a remote log-in icon in my software for ZOOM contact to us.  But, it is always trying to log in with audio when I do NOT want that as an option:  Normally, I am on the phone with them and just want their screen displayed. Are their better options than ZOOM.  I have been with them since they started, but my $14.99 a month is not paying for any help.

Hello.  I have a personal zoom account affiliated with my personal email, and another zoom account affiliated with my business email.  How do I either delete the personal zoom account or merge the two together please?

Hi! Whenever I try to upgrade my free zoom account to the paid version, I get the error message: “Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser.” billing info is correct and pop-up blockers are not active. this happens with whatever browser I try to use and no matter which credit card or even PayPal. There’s no problem with the credit card at all. im at a loss as to what to do. I have previously been a paid member. How to do the upgrade?

i want to know the status of my  request #17340355. still waiting for solutionwhy zoom teem not replying.

Hello, I'm Emiel. I wanted to download Zoom, but when I downloaded it, it didn't appear on my desktop after I filled in all the required information.  

I last used my account on May 30, and just earlier today I tried to login to create a new meeting room when suddenly a message saying, "Account is disabled. Please contact Support. (1,003)" welcomed me. I don't know what happened. I have never tried to do anything unlawful. How come my account got disabled?

My subscription of large meeting of  500 not activated inspite of payment done yesterday and in status it is showing active

Our Large Meeting one-month subscription ends on June 9, 2023. What time does that end? Thank you, Dawn

how do I change my email address?

Hi, I need very speific help regarding the deletion of my financial details of payment in zoom account, how can I do it ? appreciate all of your help. Thank you.

We have a Zoom One Pro account with a super admin owning the account and users within the account. Our users are limited to a 40 minute meeting even though this is a paid pro account.  Has anyone run into this? What needs to be done (what license is necessary) to allow for all users on an account to have unlimited time in their meetings?

So I upgraded my Zoom account to Pro. Do I need to delete and redownload my Zoom icon or will it automactially update?  

Hello,    I'm writing this to report an issue related to Zoom recording. Currently, I'm using a free Zoom account and I'm facing difficulty accessing my recorded Zoom sessions in the Zoom Cloud due to the limitation of my account. Hence, I'm seeking your assistance in resolving this issue.   I would like to know if upgrading to a licensed account and adding the Zoom Cloud feature would allow me to access my earlier recorded videos from the free account. Your guidance in this matter is greatly appreciated.   Thank you for your prompt attention to this matter.   Best regards,   [Ribka Kinanti]

I have a UAE bank card linked to the site. The payment does not pass because of the GEO restriction. From which country does my card get debited to pay my ZOOM monthly subscription?

The only option I have is to totally close/cancel/delete my Zoom account - can anyone suggest how I do this?  I've gone into my profile but the terminate account function is no visible! I'm unable to access my password & unable to do tech upgrades, however without this info, Zoom is still signing me into my Australian account!... which isn't allowing any functionality. All I need is a UK account and then sign up to Pro, but there are clearly problems in the back end.I'm not able to call Zoom and the Chat function is totally confused with my issue. What and how do I communicate with Zoom about this problem? Many thanks in advance  

The Payment for the last 2 Months were not Paid. I got a Email that i need to Pay About 36$. I want to pay it but now matter which method i choose it always tells me that there is a Problem with My Card or Paypal.

Добрый день.   Деньги снимаются и уходят непонятно куда уже несколько месяцев. Как это отменить и вернуть деньги?  За что и куда плачу? При этом когда нужна была услуга она не подключилась, о чём писали в поддержку, но деньги снимаются теперь ежемесячно. Мало того что подвели сняв деньги не предоставили в нужное время услугу и пришлось решать через другой сервис. Так ещё и деньги уходят в никуда ежемесячно. Отменить не возможно потому что ничего не подключено к аккаунту. На письма поддержка отвечает "Ваша заявка закрыта" без пояснений и деньги продолжают списываться. Сколько можно воровать? 

 Hi, i'm from Indonesia. I use dedicated internet with static IP public. One time I access zoom.us, it takes a very long time to load. I ping zoom.us, no problem. After I investigated, it turned out that this was caused by the web zoom.us using css on a subdomain, namely one of them: https://st2.zoom.us/static/6.3.12953/css/home-v2.min.css When I open the URLhttps://st2.zoom.us/static/6.3.12953/css/home-v2.min.css, it doesn't open either. It means that my guess is correct because access to .css is blocked. After I traceroute, it turns out that when I entered the zoom server IP it ran timed out. The solution from our ISP is to change my connection's public ip. But after 2 weeks later this incident happened again. And this is the third time I have changed the public ip. From the ISP, they don't know the cause of the blocking of the public IP that I'm using. So, maybe from zoom team can telling me so my ip public dont blocked again. Please advise and solution

Hi!I was downloading the app and by mistake I said no to the permission to access my files. It said the installation had failed, I tried again but the same note appears,  it says I need to contact the software manufacturer for assistance. I haven't found the option to get assistance.Attached you'll find the screenshot with the message.Thanks for your help!

Hello,Could someone please explain to me why I have these two charges on my bill for my Zoom account, please? Am I being charged for two accounts? Please explain. Because I should only have one account which is what I use for my business meetings. I am being charged both the those below Name: Zoom OnePro ChargeName:Zoom Rooms

Account name : Indian Institute of AstrophysicsWe want to upgrade our Zoom account participant to 500 for one month. It got upgraded and we payed Rs.8260, but we noticed we can only host webinars in that and not meetings. Can you please interchange our subscription to utilize the amount for meeting with 500 participants.

Hello. I have a problem with my Account and I recognize now, that i have two accounts, which i need only one accoiunt. How can i clarify this situation, because for one account I am paying mothly, but for the second account, i do not need this account, but still a bill is be sended to me. thanks

I have a company account with 20 licenses. I asked my reseller to renew my 20 user Zoom license as usual however they just advised me that they have had a "falling out" with Zoom and said they no longer will be dealing with Zoom. The issue is, my account is linked to this reseller in Zoom (I don't have the option in my Zoom account to pay by credit card, when I try to buy a license anywhere it says "contact your reseller ***********". How do I change my account from a reseller to credit card? I tried contacting Zoom support yesterday but they haven't responded. 😞