Billing & Account Management

I am a teacher with a basic plan.  I would like to upgrade my account for one month to accommodate my Zoom Parent Teacher Conferences.  Is that possible and how much would that cost?

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges." It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?Thanks

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.Many places on the website still say a minimum purchase of 10 accounts is required.HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually? (It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).

If I don't use Google SSO to sign in to Zoom, is network communication with "google.com" required?My organization's proxy device is blocking access to portal sites, including Google, and I am unable to log in, so I check the logs and see that it needs to communicate with "google.com".Is it normal to have this communication if I'm not signed in with Google SSO?

Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración.  Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito.  Gracias 

Como puedo actualizar mi cuenta por favor, pagué la renovación el 9 de Julio y me sale que solo tengo el plan d 40 minutos, gracias. 

By mistake I clicked the payment for one month for 500 persons.Right now I am managing the zoom conference. The number of the participants of the meeting is little by little increasing. That's why I was preparing the payment page. But it was my mistake that I touched the payment. Therefore it was payed automatically.  Please understand of my meeting number was 87 persons in maximum, of which number was never more that 100 persons. Could you please refund the payment of 500 persons for one month. It was just my mistake. I would like to say so sorry for your inconvenience. I am looking forward to receiving your kind reply.Byongho

I purchased the Zoom Pro plan, but my account is still showing as Basic. I need confirmation of the purchase and help assigning the license to my account.

Hello Zoom Community, I am encountering an issue while attempting to download a data export from my Zoom account via the web console.I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error. I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue? I have already tried the following troubleshooting steps:Waiting and retrying the download.Clearing my browser's cache and cookies.Attempting the download using different web browsers (Chrome, Safari, Firefox).Trying to download in Incognito/Private Browse mode.Temporarily disabling browser extens

How do you get help from a human being that works for Zoom? The chatbot was useless. Thanks! Figured it out: Just kept asking the Chatbot to let me talk to someone and suffered through that process.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

I’d like to refund this subscription. I am glad to teach the private class “via zoom”, but I was fired a few days ago. So I don’t have extra money to keep subscribing. so I really want to refund the subscription. By the tragedy, I forgot to cancel the subscription. Please let me know the procedure or formulaic mail account to contact for refund.  Sincerely.

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.Could you please advise me how I can proceed with paying for the Webinar package for 1 month?

Hi, My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear.  Can anyone help me find the BAA option for our account? 

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.Gracias por el apoyo

IF I upgrade from my free Basic Plan to Pro Plan on the 24th of a month, when does it expire (if I want to cancel before it renews the next month)?

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now.  Later I still getting "PAYMENT DECLINED" emails. How can I unscrubscribe from the 3 year plan.

HiHow to remove my credit card info?

I'm trying to broadcast via Zoom, but the downside of Zoom is that the screen freezes or the level is low, so the screen resolution is low. I want to know which promotion I should purchase to be able to broadcast stably.It is difficult to use because the method of inquiry is difficult.. Does anyone know the difference between a personal account and a company account?

购买国际通话套餐付款不了是怎么回事

I am considering upgrading my Pro account to 3 users. Will I be able to host more than one meeting in the same time slot?

I purchased an annual Zoom Pro subscription last December 19, 2024 and last April 15, 2025 I tried to update my plan to add 2 users and transfer license. I received a a credit balance adjustment invoice which I think was because they cancelled my initial subscription so I purchased another annual subscription on April 19, 2025. When I was purchasing, it shows $0 to pay so I believed that the credit balance will be deducted in the next subscription to purchase. But today, April 22, 2025, I was deducted the full amount of $267.36 for the Zoom Pro annual subscription again. I would just like to ask what happened to the credit balance adjustment invoice that I received? I was told by the chatbot that I cannot actually received a refund if the subscription was cancelled and that the initial subscription is still ongoing. I did not even cancel my initial subscription but then I received the credit adjustment. And now, it looks like I have 2 Zoom Pro subscriptions.

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto.  Por favor, me ajudem. Muito obrigada.Raquel Barberino

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also request a residence certificate of the entity for the fiscal year 2025. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf  Kind regards,Accounting departmentShanil Vergi