Skip to main content
Newcomer
drios
Newcomer
Feb 21, 2024 5:06 AM UTC
Solved

I have problems renewing my PRO Plan

Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.
    S_K
    S_KAnswer
    Employee
    Feb 21, 2024 10:53 PM UTC

    Hi @drios 

     

    Did you submit a request to Zoom Billing for assistance? If so, may I have the ticket number? I'm happy to see where it stands in the queue.

    View in thread

    2 replies

    S_K
    Employee
    S_KAnswer
    Employee
    Feb 21, 2024 10:53 PM UTC

    Hi @drios 

     

    Did you submit a request to Zoom Billing for assistance? If so, may I have the ticket number? I'm happy to see where it stands in the queue.

    Translate
      Community Manager
      RN11_2
      Community Manager
      Feb 27, 2024 5:17 PM UTC

      Hello @drios I see you've created a ticket with our Zoom support team. I'll mark @S_K's response as the solution since you were able to open a ticket with our Zoom Billing team for further assistance. Please let us know how else we can assist the Community; thank you!

      Translate
      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.