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Newcomer
MCS1
Newcomer
Jan 10, 2023 11:41 AM UTC
Solved

I have forgotten my password. Can you help?

I have forgotten my password.

 

When I go to "Forget" I don't receive an email.

 

Can you please help?

 

Mary

RN11_2Answer
Community Manager
Jun 27, 2023 2:41 PM UTC

Hi @MCS1 @Cg0092 @region3coordina @lyndawaldrep1  if you are unable to reset your password successfully from https://zoom.us/forgot_password.

 

Another option is to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 with the Request Type: Account Management and the About: Password Issue/Reset 

 

From there our internal teams should help further assist you. 

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9 replies

Newcomer
danhnguyent
Newcomer
Jan 10, 2023 3:44 PM UTC

You can do this way:

How to reset your forgotten Zoom password

  1. Open a web browser and go to zoom.us/forgot_password
  2. Enter your email address and verify the reCAPTCHA.
  3. Click Send.
  4. You will receive an email with a link to reset your password. Click the link in the email.
    Note: If you didn't receive the confirmation email, please check your Spam folder and confirm that *********** is allowed in your inbox.
  5. Enter your new password. 
  6. Enter the new password a second time for confirmation.
  7. Click Save. You have now reset your password and should be logged into the Zoom web portal.
  8. Click Go to My Meetings to be taken to the web portal.

 Note: You will also receive an email confirmation that your password has been reset.

Translate
    Newcomer
    Cg0092
    Newcomer
    Feb 27, 2023 3:40 PM UTC

    When I go to that site it does not have a reCAPTCHA site to go to.

     

    Translate
    Newcomer
    region3coordina
    Newcomer
    Jun 17, 2023 5:56 PM UTC

    I'm having the same issue. Did you get it figured out?

    Translate
    Community Manager
    RN11_2
    Community Manager
    Feb 27, 2023 3:51 PM UTC

    Hi @Cg0092 are you sure you're not seeing the reCAPTCHA? I was already prompted the recaptcha before entering my email address. If there is no captcha, are you at least able to enter your email address and send?  

    Translate
    Newcomer
    Cg0092
    Newcomer
    Feb 27, 2023 4:25 PM UTC

    I can see the e-mail prompt but it says to use my SSO #. I don't know what that is.

    Translate
    Newcomer
    lyndawaldrep1
    Newcomer
    Jun 17, 2023 6:50 PM UTC

    Nothin woks.  i think my Google account is cray right now.

    Translate
    Newcomer
    lyndawaldrep1
    Newcomer
    Jun 17, 2023 6:51 PM UTC

    Jut want to be ale o conncect and NOTchat.

     

    Translate
    Community Manager
    RN11_2Answer
    Community Manager
    Jun 27, 2023 2:41 PM UTC

    Hi @MCS1 @Cg0092 @region3coordina @lyndawaldrep1  if you are unable to reset your password successfully from https://zoom.us/forgot_password.

     

    Another option is to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 with the Request Type: Account Management and the About: Password Issue/Reset 

     

    From there our internal teams should help further assist you. 

    Translate
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