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Explorer
Dec 22, 2022 4:42 PM UTC
Question

how to change sign in email

I  get signed  in automatically but with old email  and password. How do I change it? 

5 replies

Bri
Community Manager
Community Manager
Dec 23, 2022 10:06 PM UTC

Hi @isa86 ! To change your sign-in email:

  1. Sign in to the Zoom web portal. 
  2. In the navigation menu, click Profile.
  3. Under Sign In, click Edit next to Sign-In Email.

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account

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Newcomer
Dec 27, 2022 8:27 PM UTC

Hello.  I follow your steps above however the system wants to send a code to the email address I no longer have access to.  My instructions are to contact support.  My plan does not allow technical support.  ???  Are there other options to address this very simple change.  I prefer not to create a new account for myself.

 

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Newcomer
Jan 5, 2023 3:05 AM UTC

I have the same problem.  Need to change the sign in email from one that I no longer have access to and my Pro plan does not allow telephone technical support. 

 

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isa86Author
Explorer
Jan 19, 2023 4:54 PM UTC

Hello sorry for not responding earlier  The person having the issue   has it resolved  Thank you  . 

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Newcomer
Feb 14, 2023 9:19 PM UTC

I have the same problem, really need help!
I cannot access my previous email, try to change to my current but still need to check my previous to confirm the change... what should I do?

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