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Slavitsa
Explorer
Mar 12, 2023 1:43 PM UTC
Question

have Basic Account but not able to access phone support neither IDs are recognised!

i am trying to get to the techical support but not able to access it. When to key Personal Meeting ID and Host Key (which i did correctley) the automated messafe is "we dont recognise your account" ... option is to try again which i did or to go back .. i am running in circles here.. 

Do users of the Basic (free) account have access to the technical support

    2 replies

    Community Manager
    RN11_2
    Community Manager
    Mar 14, 2023 10:07 PM UTC

    Hi @Slavitsa are you using your personal meeting ID or someone else? I ask that because the host key is a 6-digit PIN used to claim host controls a meeting. You can edit or view your host key in your profile. This host key is applied to meetings you schedule.

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    Explorer
    SlavitsaAuthor
    Explorer
    Mar 15, 2023 4:57 PM UTC

    thank you for the reply. In order to access the customer services (technical) over the phone... i am asked to provide Personal Id and Host Key which I can easely find on my own profile... (nothing to do with the meeting of others). My question is why my account is not recognised? I attach the print screen of the info i am providing for the automated access to zoom technical. Looking forward to hearing from you again. cheers

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