Getting Outstanding message despite paying

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Despite paying for 1000 member webinar I am getting below message.

"Your account has an outstanding balance of ₹16,846.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support."

I do not want my zoom to disrupt unnecessarily despite paying... any solutions

Regards,

Harsh

S_KAnswer

Employee

I see that your currency is INR. Have you completed the payment approval process? I'm not familiar with this, but I have heard that there is an additional step after processing a payment. There is a remittance email address on your invoice. You can send proof of payment to that email address and request that they trace your payment.

For a full review of your account, please Contact Billing.

S_KAnswer

Employee

I see that your currency is INR. Have you completed the payment approval process? I'm not familiar with this, but I have heard that there is an additional step after processing a payment. There is a remittance email address on your invoice. You can send proof of payment to that email address and request that they trace your payment.

For a full review of your account, please Contact Billing.

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Bri

Community Manager

Hi @harsh_dave1984 ! I have reviewed your post and @S_K provided a helpful reply, so I've marked it as an accepted solution. Please let us know if you need any additional assistance!

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