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Newcomer
Sep 6, 2021 10:05 AM UTC
Question

Edit of the invoice after it's been paid

Hello, 

 

Is there a chance to change the information on the invoice once it was paid? I updated the card info, clicked "Save" and it already proceeded with the payment. I didn't update the billing information before though.

 

After I edited the billing info, it was too late and the invoice is showing me previous data. 

Is there someone I can contact within the company (administrator etc), who could edit the data?

 

Nela

2 replies

VA11_2
Community Manager
Community Manager
Oct 19, 2021 8:51 PM UTC

Hi @Nela I'm so sorry you did not receive a response to your post yet. It looks like you did the right thing by contacting Zoom's Billing Team for assistance with this specific invoice. I'm glad they were able to help! While we can help with general account management questions in the Community, issues with a specific invoice are usually best handled by chatting with our support team or opening a web case.

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Newcomer
Oct 18, 2022 2:27 PM UTC

 

Hi. I'm sorry but I just can't find any way. 

I just paid the annual invoice but once printed I realized the address is not correct anymore and the credit card changed too! How can I make sure the payment went through + how can I edit the invoice?!? Can someone help?!?

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