Currency Change request not enabling Upgrade

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Hi,

My account was downgraded to a free account due to a billing issue. I cleared the bill, and was about to upgrade it again and casually made a currency change request from USD to INR - big mistake - for 24 hours now, I have been unable to upgrade my account back to a Pro account, and my professional work is suffering. I have no access or ideas - the 'upgrade' feature is just blanked out, and somewhere I read it's because of the currency change (which apparently should take only minutes).

Any ideas? Would be very grateful for your help!

ZoomerIT

Employee

Hi @Yashodhara,

Thank you for contacting the Zoom Community! I am sorry to hear you are experiencing this issue. In order to resolve this, please put in a Billing ticket to our team by going to https://support.zoom.us/hc/en-us/requests/new > select the Billing & Account Management option > fill out the rest of the form > and click Submit. Once submitted, our team can gladly get this resolved for you!

Thanks!

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YashodharaAuthor

Explorer

Hi, I've done that but it's still not working, this is after another 14 hours of waiting. I've also received an invoice in USD but I can't pay it! Please help?

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Nina13

Newcomer

Was this ever solved? I've been battling with the same issue for a long while now and starting to think that the support team doesn't know how to solve it!

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