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Newcomer
May 28, 2024 9:25 PM UTC
Question

Cannot Change User type from Basic to Licensed

I have one Zoom Pro Subscription account and am managing one user, including myself.

 

When I try to change one user from Basic to Licensed, I encounter an issue. Previously, I was able to make this change, but today, after changing all users to Basic, I can no longer upgrade a user to Licensed.

 

I received the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit."

 

However, my account shows that one Zoom Pro license is available, yet I still cannot make the change.

 

Please help me resolve this issue.

2 replies

Newcomer
Jun 3, 2024 8:18 PM UTC

This is a known issue that lots of other people have been complaining about. I am having the same problem - contradictory error messages. One of them says "You have available licenses" and then the other says "You need to buy more licenses." There is no solution being offered by Zoom.

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Newcomer
Jun 17, 2024 12:29 PM UTC

Thanks - bad news, but thanks.

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