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Explorer
duncan2
Explorer
Nov 11, 2023 4:33 PM UTC
Question

Can't login as can't verify account

Hello, I can't login to my pro account as the email associated with the account no longer exists so I can't receive a verification email. So this means I can't access tech support either. I need to be able to log in so I can change the email associated with the account. Any suggestions thanks?

5 replies

bstrelko
Partner
bstrelko
Partner
Nov 11, 2023 4:41 PM UTC

I would try reaching out to a human in Zoom Sales (+1 (888)799-9666) to see if they can link you up with another human to get this ironed out!

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    Explorer
    duncan2Author
    Explorer
    Nov 11, 2023 5:01 PM UTC

    Thanks I'll try that!

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    Newcomer
    mking
    Newcomer
    Nov 15, 2023 8:16 PM UTC

    This support system is extremely difficult an frustrating.  I cannot log into my account and I cannot create a help ticket (requires log in).  I need to change the email address for my account.  HOW CAN I GET HELP?

     

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    bstrelko
    Partner
    bstrelko
    Partner
    Nov 15, 2023 8:35 PM UTC

    Have you tried calling the number above?

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    Newcomer
    ja613
    Newcomer
    Dec 5, 2023 4:12 PM UTC

    Thank you @bstrelko . @mking This worked! I couldn't get through online support tickets for the last three weeks and saw this chat last night. Just got off the phone with a nice Zoom employee in Billing. It took a good 15 minutes and you'll want to have your latest zoom invoice handy for verifying the account. She also helped me turn off OTP and use TFA instead. I'm all set! Really appreciate the advice including the phone number. 

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