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Newcomer
jesondong
Newcomer
October 18, 2025
Question

Bought a wrong plan, request a refund

  • October 18, 2025
  • 1 reply
  • 0 views

Hi zoom,

 

I'm a heavy user but I just bought a wrong plan, can I request a refund? Just bought it within an hour. 

 

 

Thanks,

Jeson

1 reply

S_K
Employee
S_K
Employee
October 27, 2025

Hello @jesondong 

 

I understand the concern this has caused. If you haven't already done so, please contact Zoom Billing directly regarding this purchase error. They can provide personalized assistance and address your specific concerns.
 
The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.
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