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Newcomer
Sep 9, 2024 1:45 AM UTC
Solved

Account information linked to Zoom needs to be updated

After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

    Ray_Harwood
    Partner
    Sep 14, 2024 6:56 PM UTC

    Welcome to the Zoom Community, @Dolce_Latte.

     

     You need to contact your university’s Zoom admin, probably someone in the IT department. 

    2 replies

    Ray_Harwood
    Partner
    Partner
    Sep 14, 2024 6:56 PM UTC

    Welcome to the Zoom Community, @Dolce_Latte.

     

     You need to contact your university’s Zoom admin, probably someone in the IT department. 

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    MGSR
    Community Manager
    Community Manager
    Sep 27, 2024 10:51 PM UTC

    Hi @Dolce_Latte!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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