Skip to main content
Newcomer
haley2022
Newcomer
Jan 4, 2022 5:43 PM UTC
Question

Zoom Webinar Registration Discrepancy

On zoom, the webinar tracking links section says it has 170 registrations but when I export the csv file it only has 142 registered.

 

  1. Does this happen for anyone else?
  2. Can anyone help me better understand why this happens?
  3. If I can resolve it, how?

      5 replies

      Explorer
      JanP
      Explorer
      Jan 4, 2022 7:54 PM UTC

      1. Yes, it happens to me too, see: https://community.zoom.com/t5/Events-and-Webinars/Webinar-registration-report-shows-only-100-attendees-in-exported/m-p/30466

      2. I think it must be a bug. It is very unpractical that one cannot have the full view of all registrations so far.

      3. I hope Zoom will fix it.

      Translate
      Newcomer
      jcrouse26
      Newcomer
      Jan 4, 2022 11:49 PM UTC

      ok

      Translate
      Explorer
      JanP
      Explorer
      Jan 7, 2022 9:24 PM UTC

      Msg in error - deleted.

      Translate
      Newcomer
      WSUCBHJ
      Newcomer
      Jan 24, 2022 8:59 PM UTC

      We had the same problem. In our case, the registration report was one day delayed. So everyone who registered today was not included in the registration report.  We had to manually look at the registrants from the webinar settings page and pull the info for the people who registered today.

      Translate
      Explorer
      Jenn_C
      Explorer
      Feb 9, 2022 3:50 PM UTC

      Still seems to be a problem as of Feb 9/22.  Currently missing 16 registrants (250/266 appear in the downloaded registration report).  Does any one have/know of a solution?

       

      Translate
      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.