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Zoom Webinar Recording

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Hi everyone,

I recorded a Zoom webinar yesterday and tried to save it locally to my external hard drive. The folder is empty! Is there a way to go back and find it on Zoom so that I can save it to my hard drive?

CarlaAAnswer

Employee

Hi @swhisonant ! Can you confirm the location of the recording:

To check where the recording folder was created, please follow the steps:

Sign in to the Zoom desktop client.
Click the settings icon
Click Recording
The path listed within the Store my recordings at field is where your local recordings are saved.
Note: If the path listed is not physically located on your device where you perform the local recording at (for example your network drive), it will cause quality issues with your recording.

If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:

Sign in to the Zoom web portal
Click Recordings then Local Recordings
You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.

After you confirm the location, you will need to convert the recording manually by double-clicking on file double_click_to_convert_01.zoom.

Keep me posted!

Carla,
Zoom Community Team

CarlaA

Employee

Hi @swhinsonant, welcome to the Zoom community! I would suggest reviewing this article on how to locate your local recording. If after reviewing this article you are still unable to find your recording please let me know. I can assist further.

Referenced article: Finding and viewing your local recording

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

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swhisonantAuthor

Explorer

Hi Carla! Unfortunately, I still cannot find it. Are you able to assist further? I don't want to have to re-record this entire class if I don't have to and I have my fingers crossed that the recording exists *somewhere*.

Thank you!

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CarlaAAnswer

Employee

Hi @swhisonant ! Can you confirm the location of the recording:

To check where the recording folder was created, please follow the steps:

Sign in to the Zoom desktop client.
Click the settings icon
Click Recording
The path listed within the Store my recordings at field is where your local recordings are saved.
Note: If the path listed is not physically located on your device where you perform the local recording at (for example your network drive), it will cause quality issues with your recording.

If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:

Sign in to the Zoom web portal
Click Recordings then Local Recordings
You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.

After you confirm the location, you will need to convert the recording manually by double-clicking on file double_click_to_convert_01.zoom.

Keep me posted!

Carla,
Zoom Community Team

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swhisonantAuthor

Explorer

OMG that worked! Thank you so much!

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CarlaA

Employee

Very happy to hear that @swhisonant ! If you dont mind, could you please click Accept as Solution on my previous reply so that others with a similar question can easily find your post and solution? Thank you!

Carla,

Zoom Community Team

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swhisonantAuthor

Explorer

Done! I hope this solution helps someone else as much as it helped me. Have a great day!

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