Why was chat disabled for my webinar attendees?

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I just presented my first webinar. I didn't know until I was already live that chat disabled for my webinar attendees. It didn't show that when I was doing the practice session. And, I couldn't find any place to enable it. Can someone tell me where to enable it?

Thanks.

G

genamayoAnswer

Explorer

You have to go into Webinar settings before your next one to enable it.

E

Emmavs

Explorer

This just happened to me

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G

genamayoAuthorAnswer

Explorer

You have to go into Webinar settings before your next one to enable it.

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E

Emmavs

Explorer

thank you both

These surprises are not helpful when you are on show in public 😞

Have updated the settings

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K

KathyColaiacovo

Explorer

I hear you! I was on my first of 5 sessions for a free bootcamp. Trying to impress people only to have everyone frustrated! Also an update to my fix - because it took 2 tests. Once I changed those settings I went into the webinar, clicked on chat and then had to open the chat to everyone from the chat box in the webinar as well. Click chat, hit the 3 dots and change the settings. Even though I did the fix in teh account settings, I had to make this other change too.

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