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Newcomer
Apr 26, 2023 8:49 AM UTC
Question

Webinar size - increased licence

I bought a Zoom webinar 3,000 participants for one month, which started yesterday. I have a webinar scheduled to take place tomorrow which I set up last month. Currently if I click on that webinar it says 'Webinar size: 500 attendees'. Will the webinar automatically allow up to 3,000 participants, or do I need to reschedule the webinar? We already have over 2,000 people registered so it would be a real headache to set up a new one. Thanks

    1 reply

    Partner
    Apr 26, 2023 1:58 PM UTC

    Hello,

    It seems like you haven't assigned the licence or add on to the account that is hosting the session. 
     I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
    Regards

     

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