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ckoebel
Explorer
Nov 29, 2023 3:25 PM UTC
Question

Webinar Registrant Count is Wrong

When I'm reviewing our registration, in the Zoom portal it says we have 73 registrants however when I pull the report, it only has 15 people recorded as registering for the session, can anyone tell me why this happening?

      2 replies

      Newcomer
      TECHFRIED
      Newcomer
      Nov 29, 2023 4:10 PM UTC

      When you're pulling your report, are you selecting:
      Step 1:Report Type (Registration Report)

      Step 2:Choose Webinar (check your dates/titles carefully)

      Step 3:Generate Report (All Registrants)

       

      Those are the selections I make at each step and haven't encountered the issue you're describing. 

       

      If you're instead pulling the Attendance Report on Step 1, you may only be seeing those who actually attended. If that's the case, try checking both boxes under Step 3:Generate Report and you should see all who registered but didn't attend.

       

      Hope that helps!

       

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      Explorer
      YE5
      Explorer
      Dec 7, 2023 5:50 PM UTC

      I am having the same issue - when I pull the Registration report from Reports>Usage Reports>Webinar>Step 1: Registration Report>Step 2: Choose Webinar Date>Step 3: Generate Report: 

      Step 3: Generate Report - selecting All Registrants 
      All Registrants - Approved Registrants -  Denied Registrants
      Generate CSV Report
      When I open the downloaded report I am missing customer who previously registered and not seeing those who registered previously. Yet the registration count is accurate. 
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