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Explorer
May 26, 2023 3:52 PM UTC
Question

Webinar re-registration to add future sessions

Hi, I understand that zoom recently restricted the multiple registration to add sessions in the same webinar series directly from the public link the host provided. Attendees who registered one session, and trying to register the future sessions, instead of getting PayPal window as usual, they get 'registration attempt detected' email from zoom. From that email, then there are many steps to be able to check the date for adding sessions and seeing PayPal window (my instruction attached). 

There are so many people struggled with this procedure (because previously, people could add as many as they want from the public link in one step). Even I created detailed instruction for long re-registration process, people still have troubles to register.

Question is, are there any settings the webinar host can change for attendees to be able to add future sessions multiple times in much easier way within the same webinar series?

Please, please, please give me any solution!!! 

    1 reply

    tfujiAuthor
    Explorer
    May 27, 2023 10:10 PM UTC

    And once in April, when I called, zoom customer service told me that the zoom changed to this way (restricting re-registration from public link) for security purpose. I am not sure if it was true or not. But anyway, that happened. So I created long instruction how to add sessions for all attendees, but still people get stuck and can't re-register the additional sessions.

    But you wrote "Some webinars have limitations on re-registration or adding future sessions,". So if you might know any organizer setting abut 'adding future sessions', which zoom may recently added??

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