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bnsalas
Explorer
Aug 16, 2022 2:36 PM UTC
Question

Webinar Q&A: Participants are unable to see all answered questions only

When I created a webinar, I changed the Q&A setting to allow attendees to view answered questions only. Participants do have both "All questions" and "My questions" tabs, but they don't see answered questions from other participants. Is this expected? Should I have chosen to allow attendees to view all questions even if the hosts haven't answered them yet?

    10 replies

    Participant
    tobyfromrea
    Participant
    Aug 17, 2022 6:26 AM UTC

     Hey @bnsalas 👋
    I believe the answer will only display once a host or panelist has selected either 'Answer live' or 'Type answer'.
    You'll find more info about this feature here: https://support.zoom.us/hc/en-us/articles/203686015-Using-Q-and-A-as-the-webinar-host 🙌

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    Explorer
    bnsalasAuthor
    Explorer
    Aug 19, 2022 2:46 PM UTC

    Thanks for your reply @tobyfromrea! As the host, I did type an answer and did not check the box for Private Answer. However, participants still can't see all answered questions. They can only see the answers to their own questions.

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    Participant
    tobyfromrea
    Participant
    Aug 22, 2022 12:43 AM UTC

    Hey @bnsalas, can you confirm that the 'Allow attendees to view' feature was enabled?
    Here's how to set it up if you wanted to test:

    1. Sign in to the Zoom web portal.
    2. Click Webinars.
    3. Click the topic of your webinar.
    4. Scroll to the bottom of the page and click the Q&A tab.
    5. Click Edit to adjust the following settings: 
      • Allow attendees to view: Check either if you want attendees to be able to view answered questions only or view all questions.
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    Newcomer
    BridgetP
    Newcomer
    Aug 31, 2022 10:41 AM UTC

    Hi there, I'm curious to know if you have received a response to this query yet? We are having the same issue ... all the settings are correct and yet participants cannot see the answered questions. Is this a glitch in Zoom webinars!? 

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    Newcomer
    tinnovation
    Newcomer
    Sep 20, 2022 4:15 PM UTC

    I am having the same issue. Has anyone been able to solve this?

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    Newcomer
    itsdrewmiller
    Newcomer
    Oct 25, 2022 8:48 PM UTC

    I'm seeing this problem for some users on a single webinar while others (including myself) can see the list of answered questions.

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    Newcomer
    Wilsonatalie
    Newcomer
    Nov 3, 2022 5:08 PM UTC

    I am having the same issue as well and have submitted a support ticket. Based on testing, it appears if participants do not have the most recent desktop client version 5.12.3, they cannot see answered questions.

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    Explorer
    judywv
    Explorer
    Apr 20, 2023 7:31 PM UTC

    We are having the same issue. Any update to your support ticket?

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