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Newcomer
monica2021
Newcomer
Mar 4, 2022 8:59 PM UTC
Question

Webinar OnZoom not giving Record option

Hello!

 

I recently ran a test Webinar with OnZoom and it is not giving me an option to record. I tried to uninstall and reinstall the app, and also tried from Windows and iOS. I am able to record Meetings but there is no option for Webinars. Anyone know what might be the issue?

 

Thanks!

Monica

    3 replies

    Employee
    AustinP
    Employee
    Mar 15, 2022 5:24 PM UTC

    @monica2021, look at you go OnZoom! I think this hint will help. 

     

    In OnZoom, we allow Hosts to customize as much of the event as possible, even the ability to record your events. While editing your OnZoom event in Event Options, you'll see a 'Cloud Recording Settings and Access Permissions' section. Please enable cloud recording by flipping the toggle, and configure according to your intended use case!

     

     

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    Newcomer
    brandys
    Newcomer
    Apr 1, 2022 7:17 PM UTC

    The section on your screenshare called " Cloud Recordings..." is not an option on that page for me. Does anyone know how to fix the issue?

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    Explorer
    ChadH
    Explorer
    Mar 14, 2023 3:08 PM UTC

    Hi Brandy,

    Did you ever figure this out?  I think I'm in the same boat and do not see the section Cloud Recordings....is this something we have to pay for? Thanks for your reply!

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