Webinar Breakout Room enabled at Account Level - cannot activate for user?

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Following the instructions while also on hold waiting for an agent. I have turned on the Breakout Rooms at the account level, but I am unable to enable it at the User level, so she is unable to create the rooms in her webinar.

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chrisinvermontAnswer

Explorer

Hi, thanks for replying. No, it turns out her desktop client was old. We are all set now.

C.

bstrelko

Partner

Is there any group policy being implemented between the account and user levels?

Just want to rule this out before troubleshooting futher - please check Admin -> User Management -> Groups.

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chrisinvermontAuthorAnswer

Explorer

Hi, thanks for replying. No, it turns out her desktop client was old. We are all set now.

C.

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