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Explorer
Jul 28, 2022 3:23 PM UTC
Question

Webinar attendee screen buttons

I facilitate a weekly webinar with 75-100 completely inept students.  They need to have their hands held all the time and cannot have any extraneous buttons in their screen, otherwise they get distracted.  I had gotten my webinar account down to no buttons, I was thrilled! I wake up this morning to run a  test and find a new Closed Captions button and a settings button that I cannot remove!!  WTH??

    15 replies

    ChrisO
    Specialist
    Specialist
    Jul 28, 2022 5:40 PM UTC

    While it may seem odd the setting for closed captioning is under meeting settings. If you go under the meeting settings you can turn off closed captioning and that button should go away. https://support.zoom.us/hc/en-us/articles/4409683389709

     

    As far as the gear icon it probably appeared because of the closed captioning being enabled and will hopefully disappear upon disabling the closed captioning.

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    evpdarcieAuthor
    Explorer
    Jul 28, 2022 6:11 PM UTC

    Hmm, none of my captions switches are enabled though.

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    ChrisO
    Specialist
    Specialist
    Jul 28, 2022 6:15 PM UTC

    Are you looking in the App or in the web portal ? 

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    evpdarcieAuthor
    Explorer
    Jul 28, 2022 6:16 PM UTC

    I am looking at my settings on the account page on the website.

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    ChrisO
    Specialist
    Specialist
    Jul 28, 2022 6:19 PM UTC

    The only one that should matter is the main "Manual Captions" button seen here.

     

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    evpdarcieAuthor
    Explorer
    Jul 28, 2022 6:22 PM UTC

    Yup, that one is turned off.

     

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