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DonaldC
Newcomer
Oct 13, 2021 3:22 PM UTC
Question

Understanding Attendee Reports

We're doing some online training via webinar.  Afterwards, looking at the Attendee reports, there are several attendees whose "Approval Status" says Denied, even though they were in attendance for the full session.  Can a denied registrant still attend a webinnar?  To what does this field refer?  Were they in the "foyer" waiting for admittance for the full 2 hours?

      1 reply

      Rupert
      Partner
      Rupert
      Partner
      Oct 13, 2021 3:48 PM UTC

      Hi @DonaldC 

       

      If by "in the foyer waiting for admittance" you mean the in the Waiting Room, that would not make sense - as Webinar does not have a Waiting Room.

       

      "Admitting" someone from the Waiting Room (in a Meeting) is very different to Approving or Denying their registrations (Meeting or Webinar).

       

      Could your attendees, whose registrations were denied, have registered twice - a second time that was approved?

       

      Were you actually requiring registration, and approving/denying registrations manually?

       

       

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