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Translated subtitles

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Hi there,

maybe somebody can help me. We have a webinar in English coming up and we added the translated subtitles to our account. Somehow it is not showing up in our account to activate it. I can't call customer service because it is not included in our plan. Has somebody had that problem before?

Thanks in advance

Julia

Partner

Hello,

Prerequisites for enabling translated captions

Zoom One Business Plus or Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on*

Do you meet this condition?

https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions

Regards,

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