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Newcomer
Apr 25, 2024 2:14 AM UTC
Question

Registration from countries outside the United States

I have not chosen to "block or allow" any specific countries or regions. Webinar participants that are trying to register from outside the United States (where I am located) are being told they are not allowed to register. I can't find any information other than the block/allow on the help system. I want anyone from anywhere to be able to register so selecting countries doesn't make sense. What do I need to do?

    3 replies

    Explorer
    Apr 25, 2024 1:26 PM UTC

    I have the same problem 

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    AnnikaZoom
    Employee
    Employee
    Apr 27, 2024 5:12 AM UTC

    @go2zero - what error specifically do they get? Which regions are seeing the problem? 

    Check if you have some authentication requirements set. 
    If you require attendees to sign into Zoom, they need to sign in before they are allowed to register. This is set  to avoid a failure to join if the email address is not a zoom account, by having the user fulfil the requirement at the time of registration

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    Bri
    Community Manager
    Community Manager
    May 1, 2024 6:23 PM UTC

    Hi @go2zero! Did you find @AnnikaZoom's response helpful? If so please click "Accept as Solution" 🙂

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