Production Studio Scenes missing

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I am having a problem with scenes missing when I go into my Webinar and load production studio. Specifically it is all the scenes that us an image only. I use the Media templates and load my image. I save it and see it in PS. When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template). Any clue what is going on?

Ray_HarwoodAnswer

Partner

Welcome to the Zoom Community, @streampipemike.

Without more info, the only scenario I can think of is that your installed version of Zoom pre-dates the inclusion of image-only scenes. Check your version number or simply update to the latest.

If the problem persists, please advise what operating system you’re using and its version.

Ray_HarwoodAnswer

Partner

Welcome to the Zoom Community, @streampipemike.

Without more info, the only scenario I can think of is that your installed version of Zoom pre-dates the inclusion of image-only scenes. Check your version number or simply update to the latest.

If the problem persists, please advise what operating system you’re using and its version.

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streampipemikeAuthor

Explorer

Thanks Ray!!! that did it. Appreciate your help.

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CarlaA

Employee

Hi @streampipemike ! I hope you had a chance to review @Ray_Harwood's response. If it addressed your question, please take a moment to click "Accept as Solution" on their reply. Thank you!

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