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teamvenusopal
Newcomer
Mar 18, 2023 4:07 PM UTC
Question

Need Help Starting Webinars

Hello all. I signed up for the Webinar 500 plan.  But when I go to the webinar tab to try and setup a webinar it says that I have not enabled the webinar feature.  I did everything that the chatbot suggested, but still getting the error.  Any advice would be appreciated.

    1 reply

    Ray_Harwood
    Partner
    Ray_Harwood
    Partner
    Mar 19, 2023 1:25 AM UTC

    Welcome to the Zoom Community, @teamvenusopal.

     

    When you purchase a license within Zoom, it is not assigned to a specific user... it is "available" to be assigned.

     

    Navigate to your Admin -> User Management ->  Users menu and locate your account.  Click the Edit button to the far right.  You should see your account where the grey line is here:

    I'm assuming you will see "Zoom Webinars (1 available)" where the yellow highlighting appears, and if so, there should be a check box in front of that.  Check the check box, then click Save at the bottom of the pop-up window.  You should then see the license assigned to your user login.

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