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Explorer
May 29, 2024 12:40 PM UTC
Question

Multiple Confirmation Emails Being Sent for Webinar

When people registered for our webinar they received 3 confirmation emails immediately via zoom.  Any experience with this and why?  Registration page is via a HS integration

    5 replies

    ArvinG
    Employee
    Employee
    May 29, 2024 1:36 PM UTC

    Hey @m_nelson – To clarify, do these confirmation emails look like duplicate emails? 

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    m_nelsonAuthor
    Explorer
    May 29, 2024 10:36 PM UTC

    yes, exactly the same a minute apart

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    ArvinG
    Employee
    Employee
    May 30, 2024 3:56 PM UTC

    Got it. I just did a test with several different settings to try to mirror / replicate this issue but I only ever get 1 confirmation email. At this point I'm thinking that it might be a setting that needs to be configured in your HS instance. Would you be able to test by creating a dummy webinar w/ registration questions just in the Zoom instance to see if you still get multiple confirmation emails?

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    Newcomer
    Aug 20, 2024 11:09 AM UTC

    We are having the same issue, but we set up our webinars through Splash. I'm still trying to figure out why this is the case. The calendar hold is strange: 1 shows the webinar is 3 hours, and the other shows the webinar is 1 hour.

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    ArvinG
    Employee
    Employee
    Aug 22, 2024 7:55 PM UTC

    I think it would be best to submit a Support ticket so we can further check.

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