Webinars

I would like to delete past events that have ended for the sake of organization.There is a delete menu in the event draft but not in past events. Anyone know how to delete it?

Just had a very strange and show-stopping bug in Zoom Webinar.Summary: Screen sharing refused to share audio playback, even when "share audio" was absolutely checked. Details: In practice session, checked screenshare to make sure tech was set. Played fullscreen video on second monitor through VLC. Shared full second monitor, not application. Zoom settings from the web portal included the new "Enable HD video for screen shared video." Both checkboxes from the screen share menu were checked - share audio and optimize for video clip. Everything worked fine, video looked and sounded good to the other panelists. We took a break for 10 minutes until we were ready to broadcast, and I ended the screenshare. After a 5 minute intro, I popped up screenshare, made sure boxes were checked, and started the video. We immediately started getting comments that nobody could hear audio. I checked the zoom share menu, and the little speaker icon that means "audio is being shared" was checked. I stopp

Hi everyone,   Does anyone know the maximum Zoom Events event duration. I do not mean the maximum amount of time of a meeting or webinar session. I mean the maximum of the entire event. Our company was thinking of doing a month long event but we were not sure if that was possible. We will only have one or two sessions each day. The longest event I have done so far is 3 days so I was not sure and I cannot find it in the documentation.    Thanks for any help you can provide.  Andrew

I have created a webinar and the registration page is showing the wrong time zone - I have changed all the settings to the correct time zone in the webinar settings and recreated the webinar a number of times however, the time zone on the registration page is still wrong - is there somewhere else in the settings I change this?

We've had a webinar set up for months now with a particular title and just recently the title of the Zoom webinar changed to 'Zoom Webinar'. Apparently, admin can change this but neither the owner nor admin can change this. Does anyone have any answers?

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A participant just got a new modem. Now they don't receive the invite link each time, just some of them. Is there any way to help them on my end?

How do I stop people from signing me up into their Zoom webinars I did not sign up for? Im getting inundated with them - several a week. Complete distraction of my time.

I'd like for my webinar to be live, but then available on-demand. If I choose on-demand, is that how it works, or will it always be download only and never live. Follow-up, how do I send a recording of the webinar to registrants? Thanks!

Hi everyone! I’m a marketer who helps plan and run webinars regularly, and I’m trying to better understand what really makes a difference when choosing a platform or running a smooth event. If you’re a webinar producer or just heavily involved in execution, I’d love to know:What are the top 3 features you can’t live without when it comes to webinar platforms, specifically Zoom Webinars?Are there any things you wish existed but don’t? I’m especially interested in answers from teams that run high-volume or high-impact webinars, but insights from anyone are appreciated! Thanks in advance

Last week, our organization held a webinar, and I was pleased to see 71 registrants. However, when I downloaded the list, only 65 registrants had been "approved". I know I did not deny any registrants, so how did this happen? Also, I noticed that some who had been denied actually did attend, so what happened there?I want to prevent this from happening in future webinars, so please help me understand.Thank you, Heidi WhitmanNational Association of District Export Councils

I need some help with setting up a basic webinar for free can someone help me? Reply, and let me know!

Hi, as soon as I start my Webinar I cannot share by screen anymore. Any ideas? 

Hello, I am the host of a webinar. Today, I did a practice session with one panelist, audio is working when speaking. I will have a prerecorded presentation for the webinar, when I am sharing my screen, there is no sound coming from my computer. I can hear the sound from the video, but not the rest of the participants. I cannot click the option share sound (it is grey, not available) when I click on share screen. I tried to restart my computer, it did not work. Could you please help me with this?

Is there a method to retrieve a Panelists email invite WITHOUT having it send the email? Most notably I would like to retrieve the unique passcodes and join links of each. This is for single session live webinar in Zoom events. I am used to the regular Zoom Webinar setup where when you add a panelist, you could retrieve their unique join links and passcodes by "Copying Invite" in the panelist area, or by exporting the panelist list (which i see is no longer an option either). For the way In utilize Zoom Events/Webinar, emails cannot be sent out to the panelists, and I had this setting turned off in Zoom Webinar.

I deleted a user from my overall Zoom account (5 uses total), and his webinar recordings are deleted too. we still have our webinar license, but they cannot retrieve the old recordings from his email.  does anyone have help for this? 

How can i change the sender name on confirmation emails for my webinar. At present it is my personal name, I want to change it to my company name.  I have a Workplace Pro account.

Hi Zoom Support,We are encountering a blocking issue when using the Zoom Webinar API (`POST /webinars/{webinarId}/registrants`) to register attendees.For all webinars — even newly created ones — the API consistently returns:"You have reached the limit for the number of attendees you can add. Contact Zoom Support for more information."Important context:- We are on a Zoom Webinar 1000 license- This issue occurs specifically during the Webinar API registrant creation step- Zoom dashboard shows 0 total registrants (Approved: 0, Denied: 0)- Registration setting is set to Automatically Approve- The error occurs even on new webinars- We are not reusing old webinar IDs or emails beyond expected limitsAdditionally:- Our frontend architecture uses Zoom Meeting SDK (meetingsdk-web v3.13.1)We suspect this is a backend-level lock or stuck cap affecting our account globally. Please assist with clearing any backend attendee cap or advising how to restore registration functionality.Thank you&nbsp

When an attendee receives a registration confirmation email for our webinar, they receive an email from my name (and the Zoom no-reply email), but the photo icon is the Zoom logo. Is there a way to customize this photo icon so that it could be our own company logo?

What is the generic SENDER email address that ZOOM uses when the ZOOM platform sends a registrant the info/ZOOM link for an upcoming webinar ... does anyone know, possibly, please?

I find that the csv import intermittently doesn't work. I set up a monthly webinar with the same panelists using the same csv file, and it seems to work about 50% of the time. Today it asks me to confirm that I am complying with Zoom policies after I select my file, and then it goes back to the previous import screen without uploading the csv file.

Problem: Follow-up email to attendees did not include hyperlinks as intended I have done dozens of webinars and never had problem with having the follow-up email deliver intended content. However this week I am finding the follow-up email delivered only the top few lines of the message and none of the intended links.I have a 'preview' of the email and it looks correct. What can I do?

Has anyone found a solid app that will handle registration and reminders for a Zoom Webinar? I've tried Zapier and Leadpages but haven't found it to be reliable. 

Hola¡ Trabajamos en realizar webinars, utilizando la plataforma de Zoom de nuestros clientes. Por lo general utilizamos dos salas 1. Reunión normal para tener nuestros speaker´s, esto lo hacemos porque es la manera más fácil que si sucede algo durante la transmisión se le pueda comunicar al speaker en privado y esta persona pueda manejar la situación 2. Tenemos otra sala que es webinar para transmitir el evento, allí sacamos la señal del Speaker y muchas veces las presentaciones, diseños que se hayan realizado para esto.Nuestro problema por lo general es que las presentaciones que enviamos por Power Point no salen en buena calidad (siempre hemos verificado que esto este proyectado en Full HD) pero aún así las presentaciones se ven pixeladas y el contante reclamo de los asistentes es que esto se ve muy mal. Quisiéramos saber que hacer porque no sabemos porque se ve pixelado si las cuentas estan configuradas para que sean Full HD. Alguien experto que también transmita eventos corporativo

Are you able to use Slido or Vervox as part of a Zoom Webinar? Is there an upgraded version needed for this type of use?