Webinars

I converted a meeting to a webinar. All documentation and Zoom chatbot say the link changes but redirects - when it doesn't! I've sent an email inviting people with the zoom link, and now anyone who tries to access it is getting 404 as it converted the meeting to webinar and changed the link. What can be done so anyone clicking on the old link will be redirected to the new one?  

Hi all, I've converted a zoom meeting to a webinar under the understanding that the old registration link will automatically redirect users to the new registration page to avoid any confusion by those who may open the first registration page (as directed by this zoom webpage https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067900) however this does not seem to be the case. Instead users receive a "Uh Oh! You seem to have lost your way page" . Is anyone able to help?  The meeting was set up with an automatically generated meeting ID  

Hi, When I create a webinar there's now a sentence that appears on the registration page that I've never seen before. Does anyone know where I can find this sentence in the system to edit it? It says "Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy." We're getting a negative reaction about the word "share". It implies that we're sharing their personal information with others. I want to reword the sentence so that it doesn't alarm people. Also the anchor text "account owner" is not accurate anchor text to describe where the link goes. It does not go to information about the account owner. It goes to the Zoom article called "Understanding Zoom privacy alerts". (which in itself is confusing because it doesn't differentiate between attending meetings and attending webinars.) If we can't edit it, I suggest that Zoom reword it to something like

I am making webinar content for a non-profit advocacy purpose in my county. I sent an invitation to judges, police, administrators and others --- only to find some people reporting back that after registering, they were told to give a passcode ---- but I had disabled the passcode. All I can find in tutorials is to tell them to uninstall and reinstall Zoom. That's not an acceptable solution in this case.I disabled it in Account Management, Settings, Webinars, Security. Also in each scheduled event.Ruth J

Can an email be sent to hosts when someone registers for any date in a webinar series?We can click into each event to see the registrants, but I would like to know if we can surface those insights to the webinar host without a manual report pull.    We’re trying to track who joins and attends per webinar session.

I have webinars set up with a waiting room (being webinars attendees can't join before the host). I use a Zoom registration page but I only use it to capture basic info so I can record attendance, I use other systems to register attendees and manage the communications. I collect first name, last name, email and an ID number from my organisation. When I enable that registration and attendees join before the host they go to page saying they're registered and sit there after the host has opened the webinar (unless they log in again or refresh the screen). I would like to have a waiting room enabled as it is now, and have the registration page so I can collect that basic data for attendance (the info Zoom collects automatically is not useful a lot of the time, I can't mark attendance when it records someone's name as '01897762' or 'Joe's iPad' when there are 3 Joes initially registered and not all have attended). So I would like people to enter the registration details and go str

We use the Marketo and Zoom api connection.  After the Zoom Event concludes, Zoom should report the status of each person that registered as either "No Show" or "Attended Live".  For the past 6 months, Zoom has reported all registrars as "No Show" except our internal team.  The internal team includes the event creator and panelists.  In order for Marketo to have the correct program status, we have to manually refresh the data from Zoom.  After the manual refresh the "No Show" and "Attended Live" status are updated and corrected.  All of our lead routing and post event emails are trigger based.  We need the correct post event processes applied to the correct status.  Any help would be greatly appreciated!  Why is Zoom not pushing the correct attendance data the first time?  How can we fix this issue?

Hello,I have created several webinars in Zoom. Now I see that there are different versions.Lite version and full version.Unfortunately, I can't find out how they differ. Does anyone from the forum here know? Best Regardstjamaker

If you create an event and unselect 'require a passcode', Zoom still asks for a passcode. There are endless threads on this with no working resolution. Even when I enable a passcode once again, the user will get an email saying meeting details have been updated, but the passcode doesn't work there either. Is anyone actually using this?

I will be hosting a webinar with 3000+ participants later this month.  All attendees sign up for the event on a separate (non-Zoom) platform and then we register the attendees (via CSV upload) into Zoom.  We are hearing from a disturbingly large number of attendees that they did not receive their Zoom registration confirmation email.  The emails are not found in the recipient's inbox or spam folders.  Having them search for emails from '***********' also does not produce the registration confirmation email.  Resending the confirmation email (an incredibly time-consuming process now that Zoom has inserted a 60-second countdown timer between resends) produces mixed results; some attendees receive the subsequent email while most do not. So far, Zoom technical support has advised two things:1) tell the recipients to contact their email server provider and ask them to unblock all of the 50+ IP addresses that Zoom uses to send confirmation emails; what?  Ha

Hello! Previously, I could join a webinar using just the zoom id number: I could write it down on the webinar registration page, write my email, my name and click to register. After clicking to register, zoom app was automatically redirecting me to the webinar. Now, when I do the same procedure, after clicking to register, zoom page just says that I was successfully registered and that's it - it does not automatically redirect me to the zoom app and to the webinar. I have to log in to my email to find the link to the webinar (and I do not always receive the email actually).  So, is it only with me or everyone is experiencing the same issue? Is it possible to bring back the previous easy and non-complicated procedure of being able to immediately join through the webinar ID by being redirected by zoom app to the webinar? Thank you!

I'm encountering an odd issue with Zoom Room in a Webinar setting in a city meeting environment.We connect to a Zoom Room instance in the AV Booth, and are promoted as a webinar panelist. Our "web camera" is accomplished using an Osprey SDI->USB device. Video settings for it are not set to mirror. Several other of our city clients use the same method. In one city, however, we've noticed the following oddity. AV booth return video to Zoom appears normally, until a screen share is initiated by in-chamber staff. Then our return video appears mirrored, but only for non-Zoom video participants (those delivered to broadcast and streaming). Zoom participants continue to see (correctly) unmirrored video. Once screen sharing is done, the camera orientation for non-Zoom participants returns to the expected unmirrored view. The Zoom room instance is managed by local IT, so (at present) I'm unable to confirm the current running version, but considering their normal diligence, it's lik

Zoomでウェビナーの開催を検討しています。ウェビナーの設定に「出席レポートにメールアドレスを含める」という項目がありますが、こちらにチェックを入れれば、事前登録を設定をしなくても参加者のメールアドレスは取得できるのでしょうか？※2022年3月以降より、Zoom社のセキュリティポリシーの変更で参加者のメールアドレスを取得するには参加者の事前登録が必須と思っております。お手数ですが、「出席レポートにメールアドレスを含める」にチェックを入れれば、すべての参加者のメールアドレスを取得できるか教えてください。

Hello, I am hosting a webinar (requiring webinar license), and we are uncertain of the number of registrants/attendees. It might be greater than 500 people, but it could also be greater than 1,000 people. Is it possible to send the webinar registration/invitation and then upgrade the license later as needed? To do that, would I have to send a new invitation/link (I'd want to avoid that)? Thank you!

We create multiple single session events usually 20 a month with anywhere between 250 to 1200 registrants or pre-registrants per event.Sometimes people leave companies or want to be removed from all events and we are having to log into each event and look for them under orders and registrants. Considering GDPR it should be easy to remove a registrant from all events.It would also be useful to look and see what events each registrant registered or attended. Currently you have to download reporting or pull info via API and hold it in a separate platform. Is this a design feature that is being considered, and would others find it useful?

How i can have support for this? I really need that... The event will happen today

We have discovered that unregistering an attendee actually moves them to the denied/blocked list, which prevents them from re-registering themselves again if they decide they can attend after all.  Why in the world would Zoom move an unregistered attendee to the denied/blocked list, simply because they have canceled their registration?  If someone cannot attend a live webinar that has limited capacity, we want them to free up their seat for someone else. This doesn't mean we want to deny/block them.  Additionally, because we have an integration with Zoom from our learning management system (LMS), this causes loads of issues for us and our thousands upon thousands of customer-learners. If an unenrolled learner decides they can attend after all and re-enrolls, our LMS sends the enrollment data, but Zoom blocks the re-enrollment. This results in a disconnect in enrollment status between the LMS and Zoom.  The learner thinks they're enrolled because they see t

We need to postpone a webinar from Thursday until next Tuesday.  I'd like to start the webinar on Thursday and monitor for attendees  who don't get word of the postponement.  I want to use the same link (original link) on Tuesday.  Can I start the webinar on Thursday and then re-start the webinar next Tuesday all using the same link?

Hi, is there anybway to recover an unrecorded zoom webinar?

Hi, how can I disable the sign-in prompt on my webinar registration page. I scheduled a webinar that requires registration, but when I tested it, it asked me to sign in to my Zoom account before I could register for the webinar. I want my attendees to skip the sign-in part and just go straight to the registration page when they click the registration link. Is this possible?

All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?

Hi, company policy is to delete webinars after 3 months so I always have to download them. This gives me separate files for the video and transcript. Can anyone recommend video editing software to piece them back together and, ideally, make the transcript searchable so I can then upload them to our internal file sharing system? Thanks.

Participants in a webinar we are hosting next week (our first with Zoom Webinar) have told me they have not received the auto-generated invitation email that contains their dedicated participation link.  I've resent several times. Is there a way for me as host to see their individual URLs and send them those links directly?

Hi... We are receiving webinar registrations that are to be manually approved.  We've selected "Send an email to host when someone registers".  The webinar has been set up with the Licensed account/email, but the Licensed host is not receiving these email notifications.  Also, nothing is turning up in the Junk folder. What are the likely things I may be missing? Thanks!

We use Zoom's API via Make to send registrations to our webinars. Sometimes, we receive registrations after our webinars are over. We always make our webinars available on demand for that reason. Is there any way to still allow API submissions after the webinar is already over? I know it is possible to register via registration page. Via API, we are currently getting this error message: [3038] The webinar is over. You cannot register now. If you have any questions, contact the Webinar host.