Webinars

Hi, I hosted a webinar yesterday. 40 people. All were panelists. Saving chat was enabled. Recording turned on. Stored in zoom cloud. The recording was saved properly but only a tiny fraction of the chat log was saved. We had a ton of chats and want to recover the full chat. All chats were public. Everyone from the webinar wants the full chat. We have hosted 100’s of webinars before. First time this has happened. Possible to recover it?

I am just trying out my first real webinar several people from Canada have told me they can't register for the event. It will only allow people from the US to register. I can't seem to find where to change that to allow them to register. Any help would be greatly appreciated. 

Zoom recording is stuck at 99%.  Work laptop was connected to VPN while recording was in progress.  But VPN unexpectedly shut down the laptop.  Now the recording seems to be stuck at 99%.  There is a temp recording file saved locally on the laptop (video1239184949.mp4.tmp).Do not want to close out the dialog box that is showing the recording at 99%.  But don't know if the recording is corrupted anyway because of the unexpected shutdown of the VPN connection.  If that is the case, is there any way of recovering that webinar recording?

I just paid for the webinar service, but it is not showing up as an option to schedule webinars.  The platform puts me in a loop cycle that puts me back to the buy webinar subscription page (which I have already purchased).  Has anyone had this issue?

In a recent webinar, participants told us that they could see all the webinar questions, answered and unanswered. I double-checked my settings and it is set for Allow Attendees to View  > Answered Questions Only. Has this happened to other users? Is there another setting that would override this one?  Thanks,Mary

Hello everyone,   I will be hosting the "Zoom Test Kitchen" today, Friday, October 29, at 2PM CST / 7PM UTC. I will be standing-in for regular host, and show founder, Jeff Widgren.   The Zoom Test Kitchen in another external Zoom-related Community. It is a "resource dedicated to Zoom Admins, Zoom Users, and Zoom Producers from around the world", "providing a test bed, for real-world Zoom results".   The Zoom Test Kitchen is held on Zoom, every week, on Friday.   You can post questions, provide answers, and network with others.   You are welcome to join - to watch or participate.   Register to attend the Zoom meeting here: https://zoom.us/j/89425309471   You can watch past episodes at https://www.youtube.com/c/zoomtestkitchen   If you plan to participate, please familiarize yourself with the format of the show by watching some snippets on YouTube.   The Zoom Test Kitchen often features guest presenters

Has anyone else had issues loading Zoom pages this week? Every time I try to open Zoom or click into a specific page or open a previously scheduled Webinar or schedule a Webinar or basically ANYTHING Zoom just spins and spins and spins. I've updated my laptop, I've checked my Internet connection/speed, I've updated Google's Chrome browser, basically everything I can think of to help it load faster and all signs just keep pointing back to an issue with web version of Zoom. Pages are slow to load and elements on pages don't load at all to the point where I have to refresh the page twice and click into a different area and then back to the area I need to work in 3 times to see if MAYBE the elements will finally load.

I'm holding a webinar and will be sharing my screen while speaking, butwhen I do this, the guest participants' screens will display something like "Host is speaking...",making it difficult for them to see the shared screen.Is it possible to set this to not display?

I have 5 templates created now and need more. However, i don't see where i can add a new template and modifying an existing one doesn't give me an option to save it as something new. 

Greetings, I've created a recurring webinar with registration. Due to a last-minute petition for enabling camera access to attendees, I need to convert the recurring webinar to meeting (in order to enable the camera access).I notice I am unable to edit all series of the recurring webinar in order to convert it into a meeting. My question is: must I convert EACH webinar (of the recurring series) into a meeting? Isn't it possible to convert a recurring webinar into a recurring meeting? I understand that the registration link and webinar link sent to attendees after registration remains valid after conversion. I am concerned because of converting each webinar into a meeting, I am worried I will need to send them an updated meeting link.

I'm looking to host a webinar where the beginning introduction will be live.Then I need to play a recorded video in between, and then a person will come on camera and speak live.The video to be played in between should not be screen sharing. Can I upload a video for this?Can this agenda be done?

 I want to create a webinar on my licensed account but unfortunately the webinar page shows blank... no option is shown so that I can create the webinar. I have also tried to change the meeting in to webinar but nothing could be done

Will Zoom webinar registration confirm that the attendee sat the entire session?  For example, people who seek Continuing Education credits must be confirmed to have sat the entire session.

Hi,I'm looking for some help with setting up a call. I'll explain what my ideal set up would be and explain what happened and maybe someone can guide me.I wanted to do an online soundbath with meditation and vocal interaction with the attendees at the beginning and end of the session. I also wanted to admit the attendees as they arrived. I was using a laptop a distance away from me to capture the space, my bowls and I a long with rode wireless mics to pick up the sound. First problem to overcome was how I could admit attendees from a second device so I didn't have to get up and walk over to the laptop each time someone wanted to join. I only had one user license so when I tried to log in on the same user name on a different device a phone or tablet, it wouldn't work. There was echo, I tried to muted one of the accounts and it didn't work. Do I need a second license to manage the call? Apart from that, the real issue was the audio settings. If I had it set up as a musician set

Zoom Webinars alway used to Sort showing the latest registrant 1st.  Sometime in the past few weeks it now started showing the latest registrant last, so I have to go to the last page each time a new person signs up.  Is there anyway to fix this?

I'm getting quite frustrated. I don't see a clear option in Zoom webinar where I can send ALL Zoom webinar registrants their confirmation email at once. The only clear option I'm seeing is in Zoom webinar going to Invitations > Manage Attendees > Edit > Registration List and checked the Registrants box at the top. This seems to only send the confirmation email to those names on each individual page within the Registrant List. And then you have to wait 60 seconds in between sends.  This is incredibly frustrating as my office hosts webinars with 500+ registrants meaning we get over 25+ pages. I want to ensure registrants get their confirmation emails at the top of their inbox the day of our webinars, but i can't realistically spend an hour resending confirmation emails. I tried to highlight the registrants on each page but it looks as though each time i click a new page it clears out my previous selection, still only allowing 15 emails to be sent at a time. Is the

How can I imbed the link to the recording of a webinar in the follow up email that gets sent to the people who did not attend the webinar?

Hello,  I am recording two events on different days. Could I create one Webinar link and use it for both occurrences?  10/23 from 12 pm - 6 pm 10/25 from 10 pm - 1 am @Everyone  Thank you all in advance!

Hello, I am an admin who organises webinar events on the Zoom. I would like to know if there is an automated way to inform the users, who have already registered, about any changes that I make into the webinar description? I can inform them manually by email but please let me know if there is an automated way.Thank you

I am putting together a webinar in Zoom events that will include a number of short videos mixed among the live presenters. I don't see a way to cue videos for playing in Production Studio other than to screen-share them from a desktop. It would be much better to play the videos directly in Production Studio then to play them outside of Zoom via screen-share. Am I missing something? The other thing that I am hoping to do is to have overlays (for example, a transparent PNG) that I can show over an active speaker. I see the possibility of creating a scene in which a speaker is overlaid onto a background screen, but what I am looking for is the equivalent of a television chyron or lower-third. Is that option somewhere I am not seeing it? Thanks for your help.

Is it possible to host a simulive and then invite participants to breakroom if there are questions raised during the simulive?

I used Production Studio to make a scene template for my Zoom Event. How do I make use of that template for the various sessions in my Event? The documentation is very silent on scene templates.

Hello!Please see attached screenshot. It is a mock up I made and shows my issue clearer than I can explain.Goal: to not have two host videos seen by attendees when I choose the new screenshare layout option. How do I get rid of the small host video?I have only checked this with (1) attendee, I am not sure if the view changes with more than (1) attendees. Thank you for your brain power, in advance. Librarycat

Hi, I'm conducting a webinar and want to:a) present a few slides as host,b) turn it over to a co-host to present a few slidesc) then have a panel of 4 people take over, with all 4 always on screen/video,d) then take back over as host Is this possible? How do I control the camera that way?  And if a host turns off mic and camera, do they still show up as a 'box' on the screen? 

We created a webinar and we wanted to see if we could share video and audio at the same time (we figured it would be easy since we've been doing the same with our zoom meetings)  During the practice session we tried to share video but the option to share audio is not clickable. The only other option was to share computer sound (which was not what we wanted). When we would play the video, there's no audio being heard by the panelists or anyone else in the room.