Webinars

I'm trying to upload a video for the waiting room and keep getting this message: The media could not be loaded, either because the server or network failed or because the format is not supported. The server or network has not failed, the format is mp4, the size is under 30mb. Last time I got it to finally load but then it did not play in the waiting room when the webinar went live.  I'm working in Safari in case that's relevant. I also tried in Chrome with the same results.

ウェビナーを使って、講演会を実施します。すでに500人のプランを購入して、ウェビナーをスケジューリングしており、ウェビナーの機能を使って参加申込を行っています。しかしまだ募集を始めたばかりなのに、300人の応募が届いてしまったので、参加人数を1000人に増やしたいと思っています。この場合、ウェビナーのプランを「プランと請求」のページで1000人に「追加」すれば、URLはそのままで参加者数の上限を1000人に増やせるのでしょうか？教えていただければ大変助かります。よろしくお願いします。

Hi! We are setting up a recurring webinar for three dates (april 12, 19 and 26) - after registering, the confirmation email is sent with the .ics file attached - when I open the calendar invite, it is only for two of the three dates. Any ideas why or idea of a fix? 

We've been using Zoom for multiple years.  Over the last month or so, we've noticed that attendees are coming into the meeting well before the start and during the practice sessions.   Is there some sort of setting for the webinars that is new?  We don't want them entering before the start time. In the past, we could start the practice session and then click a red button that said something along the lines of, "Start Webinar". Upon clicking the button, attendees could join, but not before this.  What changed? 

Hello Zoom community! After a recent webinar, I went to pull the attendee report and saw there are now CTA and survey report options as well.  I found this video on creating a survey, but I can't find anything on creating or using calls to action (CTAs) in a webinar. The Getting Started with Zoom Reporting support article makes no mention of a CTA report. The only mention of calls to action that I can find anywhere in the support documents is in the April 3 update that mentions a new attendee feature:Back to the Lobby call to actionThe lobby window on the Zoom client will be brought to the front of a user’s screen when a session ends or will be opened if the lobby window was closed.Is this what the report option is referencing? It sure would be nice to be able to create a call to action within a Zoom webinar for attendees to schedule a meeting, download a PDF, etc. - beyond just posting a hyperlink in chat. A robust CTA option is the only missing feature that h

Hello everyone,I am facing a difficulty and looking for help: I planned a meeting for Thrusday (so it has not taken place yet) with a mandatory inscription followed by a question (i would like to know if the participant wants to intervene during the meeting). I would like to have access to the answer of my 15 participants, but I can only access the name and the email address of the person who registered. When I go to the "report" session, i can only access my previous meeting but not those that will take place... Can you please tell me where can i retreive all my participants informations?Thanks in advance

I am unable to turn on the custom disclaimer setting for my upcoming webinar.  I created the webinar on Monday and when I go back into the settings, I am not being allowed to toggle on the custom disclaimer. Anyone else encountered this and how to remedy it?  

How can I create a Call to Action (CTA) button similar to this one? Thank you https://imgur.com/a/eG4Q7So

I'm considering using Zoom for a one-hour virtual fundraiser for 200-300 people. I need a button or link displayed throughout the session that takes attendees to a donation page. Can Zoom do this? Other webinar software that has this feature typically requires an annual subscription. Since this is a one-time event, I want to pay for just one month. Thanks.

I shared embedded Powerpoint video/audio in a webinar. I could hear the audio in my headphones but the audience could not hear the audio. I tested the audio in the practice session and all panelists and presenters were able to hear the audio. We started the webinar and played the video and the presenters, panelists and audience could not hear the audio. I (host) could hear the audio in my headphones. Is there a setting that is wrong? I have done this before and it has worked.

I use Zoom Webinar for virtual panel discussions and presentations. We have English and Spanish-speaking attendees, so the webinar must be recorded in English and Spanish, along with corresponding English and Spanish presentation slides, which are shared successfully during the webinars. However, we have been confronted with a recording issue: The presentation that was recorded for both the English and Spanish recordings (“Shared screen with speaker view”) was the wrong screen for both. Which screen gets recorded in a zoom webinar recording with English and Spanish presentations? How can we control which screen gets recorded? Thank you for your support.

I use Zoom to stream to a costum location.I need to enable automated capitoning in Zoom, but I don't want the captions are visible on livestream.Do you know if it's possibile to disabile the capitons viewing in livestream (only in livestream)?Thanks  Isabella

Someone asked this following question on the LinkedIn Events Professional Community .... and I did not know the answer. So I am eating out to you ask if you have TESTED and working solution to enable affiliations on Zoom Webinars i.e. tracking sources of registrations and revenue tracking/sharing functionality. I can imagine how to do this, but I have never done it. 

Hello, We recorded a webinar and I cannot find it.  I believe what happened is during the process of creating the recording a pop-up box appeared and I clicked cancel.  I never had a box pop up before and not sure what the box was but apparently i lost the recording. Can it be recovered.  Any help is appreciated.  Thank you. 

I'd like to use the slide control feature for an upcoming webinar. However, whilst doing a test webinar the slide control didn't appear in the task bar. I was sharing a PowerPoint presentation in full screen mode and it still didn't appear. Any advice would be greatly appreciated!

Hello, Is there a way to remove the default disclaimer that is in the webinar registration page "Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy." ? We added our own disclaimer and my company legal team is asking me to remove the default one. Thank you for your help!

Zoom Webinar help documents indicate that there should be a "Registration" tab on my webinar and under that, the option to include custom questions. I recall this from the past. Currently, I see all registration information under the "Branding" tab and some registration settings under "Invitations". Is the support document wrong? Where is the Registrations tab/Custom Questions tab?  Really appreciate any assistance!

Dear Zoom Team, As a loyal customer for several years, we’ve greatly benefited from your webinar add-on. It has been instrumental in helping us host professional webinars with high-quality equipment and excellent speakers. I’m writing to suggest a feature that I believe could further enhance the experience for both hosts and participants, taking webinars to an even more professional level. When we invite external speakers, it would be incredibly useful to have the option to place them – or the existing participants – in a separate waiting room. This would allow us to test audio, video, and other technical setups without disrupting the participants in the main webinar. This way, attendees won’t be exposed to conversations between sessions or any technical checks. Once everything is ready, the speaker could then be seamlessly brought into the main webinar, where participants can see and hear them without interruptions. I hope you’ll consider this feature, as it c

We have connected Pardot to Zoom Webinars successfully. We are working on creating a Pardot form. Is there a way to use the Pardot thank you message? We iframe the form on our website and want to keep the thank you message in the same iframe. The Zoom instructions mentioned using <input name="redirect" type="hidden" value="html"> to show a different thank you message than Zoom. We aren't sure how to keep a thank you message in the same iframe or use the Pardot thank you message. Any ideas? Thank you!

Just hosted a webinar. There were at least 2 different people whose names were listed 3 times in the attendee panel. The attendee report shows these same people listed multiple times in the report with different times in the session. What can cause the same person to be listed 3 times as an attendee? 

Zoom does not allow bulk upload of a CSV file for a recurring meeting/webinar. There is no utility for administrators/organizers to manually input multiple registrants on a single page.This forces me to do one registration at a time on the registration page, submit it, reload or re-access the page, and do it again. But attempts to keep using the registration page triggers more and more difficult CAPTCHA challenges, as the algorithm thinks that I am trying to game the system. It does not matter whether I reload the page, open it in a new tab, or open multiple incognito tabs... Apparently the algorithm looks at repeated accesses coming from the same IP address. By the time I'm on registration number 30 or so, the CAPTCHA is going through four rounds of clicking images, with a slowdown on redrawing images.  This is simply unusable. You have given organizers no practical method to register a group of people for a recurring webinar. There are quite a few posts on this to

Is it possible that during the Webinar registration process that a recipient is given an option to conset to receiving marketing emails from our company? We are collecting email addresses during registration and we would like our attendees to opt in to Marketing, this will help us being caught up in any spam laws in Australia. I would be grateful for any possible solutions that don't require a separate external process. Thank youJoe

I scheduled monthly webinars for my company and have published the registration links. When I logged in this morning, I can't find the webinars. Is the only option to upgrade our plan?

Здравствуйте, у меня проблема: у меня не работает ZOOM, когда я подключаюсь через мобильный интернет. Мой оператор - Мегафон. Когда я подключаюсь через домашний интернет, ZOOM работает. В чем может быть дело? Может, в составе ЦОД? Подскажите пожалуйста, как решить эту проблему? Неполадки в работе при подключении через мобильный интернет следующие: при подключении есть звук, но нет видео или наоборот: нет видео, но есть звук. Дело не в устройствах: заходил со смартфонами: андройд, айфон, с ноутбука Acer (раздавался мобильный интернет на ноутбуке).  Ещё интересные факты: при заходе в конференцию без авторизации в ZOOM, всё работает стабильно даже с присутствия интернета.  ЦОДы, через которые обычно осуществляют подключение: США, Нидерланды, Германия.  Сначала думали, что дело в Германии (через нее все было хуже), но даже при подключении через Нидерланды наблюдаются те же ошибки. 

I am not able able to turn on payments for webinar registrations, is this no longer a feature?