Webinars

One of our Zoom users has scheduled an important webinar. She added multiple alternate hosts to the webinar, but none of them received the invitation email. Resending the invitation also does not work, although Zoom gives a message indicating the invitation was sent. Invitations are not in people's individual junk mail, nor caught by our corporate spam. Checking the email system shows the messages never arrived. However, other scheduled webinars' alternate host invitations work correctly. It's just this one critical webinar having a problem.- Will an alternate host be able to start the meeting from the link that went to regular attendees, or does the alternate host invitation send a special link they need?-Any ideas what could be causing the invitations not to be sent/delivered correctly? It's  not an issue with our corporate email system.

Hi,Can anyone confirm how do I get Milliseconds in Results after conducting Polls/Quiz? The report generated only shows Seconds and it doesn't even shows results in the order of "Fastest answer First". Is there any setting by which i can have results with milliseconds in the Poll/Quiz report(s)?@Webinars "Polls" @Quiz 

Hello everyone, Our team has a re-occurring webinar set up for the rest of the week, and today, many of our registrants are stuck in registration login loops, where they are told that they are not registered when they try to enter a webinar session, and told to re-register. And the loop goes on and on. This loop is also occurring on both desktop and mobile. We've tried incognito or clearing the cache, and it still does not work. I have read that this issue was resolved in April 2023 following a bug with custom questions not being answered during registration, but we have no custom questions set up on our registration forms. Is anyone else having this issue recently or can assist an easy way to get out of this loop? We would like to have this resolved by tomorrow morning the earliest. Thank you.

Dear Zoom Support Team,I am experiencing a recurring issue with video playback during our webinars and would greatly appreciate your assistance in resolving this problem.Issue Description:In our last 5-6 webinars, we have encountered consistent video playback interruptions.The issue occurs approximately 1 hour and 20-25 minutes into a 2-hour video.The video freezes at this point, although the play button remains in the "playing" state.This problem has occurred consistently in multiple webinars.Additional Information:When reviewing the video after the webinar, it plays through the problematic section without any issues.I have investigated potential webinar settings that might cause this but have not found any relevant options.Request: Could you please provide guidance on how to resolve this issue? I would appreciate any troubleshooting steps or potential solutions you can offer.Thank you for your time and assistance in this matter.Best regards

Bonjour,Ma cliente dispose de la version Zoom pro et peut donc recourir à la transcription traduite en direct de Zoom mais la qualité de traduction est insuffisante. Nous prévoyons un webinaire pour lequel peu d'anglophones sont attendus, investir dans l'intervention de traducteurs professionnels est donc exclu. Y a t-il des moyens d'améliorer la qualité de la traduction instantanée, par exemple en recourant à une IA jumelée à Zoom ou une fonctionnalité Zoom plus avancée ? Merci pour votre aide.

Hi, Is there a way how I can exclude the recurring webinar details in from my confirmation email, if so please suggest how I can remove and restrict it with only the webinar details mentioned.

Do delegates have to have a zoom account to sign in to a webinar that has the Registration function enabled?

As a host I would like to share the screen to show the presentation during a webinar. It has videos included but for some reason I cannot tick the box to share computer audio while sharing the screen. How can I do so?

How do you make attendees visible?

How do I set up a registration link for an upcoming webinar?

There are times when webinar content is confidential and we would like to prohibit AI note taking. In a meeting the AI notetaker is identified.  It does not seem to be listed as an attendee for a webinar. Is there a setting to deny access, or a way to do so manually?

Hello everyone,I’m Darshan Hiranandani, currently hosting a webinar on Zoom, and I’m looking to increase the attendee limit. I’m using Zoom Webinars for this event, but I’m unsure how to adjust the attendee capacity. Has anyone here successfully increased the attendee limit for a webinar?Any tips or advice on how to do this would be greatly appreciated!Looking forward to your insights!RegardsDarshan Hiranandani

Hello, I have a question. I currently have a plan with you that allows for 500 attendees in a webinar. If I create a registration link with that plan and then upgrade my plan to 1,000 attendees, will the registration link I created allow 1,000 attendees or only 500?

Hi, Is it possible for webinar attendees to remain anonymous? or will all participants be able to see the IDs of those present?  Thank you.

If I purchase a Zoom Webinar subscription and want to add my list (collected via HubSpot forms) to the Zoom Webinar registration, how do I do that? 

Hi Hubspot Zoomers! I am using Zoom Events with Hubspot and about to launch my first live webinar. I have used the attached user guide to integrate the two (in case you do it differently so your advice might not match how I use the system!) and I now use Hubspot forms to get everyone registered into my Zoom webinar. My question is what will happen next?! I switched off the Registration Required because I have already registered them on my form, yet when I follow the link on the automatic email it still asks for their First Name, Last Name and email address. So how does it tally up who has registered and who has attended if someone uses a different email address (we block gmail on our forms, but Zoom doesn't). Will they still have to download the Zoom app or can they just watch it in their browser? Again - if on app, what happens if their Zoom login is different to the one they have used to register? I'M NERVOUS! Can you tell?

Our company currently has a single Webinar license and the user assigned that license currently owns 2 upcoming webinars.The user with the license and webinar ownership is leaving the company. How can I transfer both the webinar ownerships and the license to another user? Can the departing user transfer ownership of the webinars to a non-webinar user, then I, as Owner, can transfer the webinar license to that new user? Is there a way to transfer the webinar ownership and the license, without losing the webinars and without having to purchase a second webinar license?

Zoom support is really poor. When we upgraded to a session licence, I wanted to cancel our webinar subscription because the webinar licence is already included. But the cancellation policy is absolutely user-unfriendly. You can subscribe to any upgrade online, but to cancel you have to contact support, who then doesn't respond.This sucks. Thumbs down.

I would like to ask you why as a host I can not write question into Q&A? For example: we have webinar and the Guest answers only the questions in Q&A, but some attendes join webinar thrue the browser and they can not write answer into Q&A. As a host I would like to help them and copy the question to Q&A but I can not. I hope you solve this problem, you are perfect team:-)

Bonjour, lors d'un webinaire avec 2 intervenants dont un qui fait un partage d'écran, comment faire pour alterner la vue du spectateur entre le document partagé et l'intervenant qui parle ?

Does anyone have experience running Zoom Room software on M4 Mac mini? Did you go with the base model (16GB RAM, 256GB storage) or the M4 Pro version (24GB RAM, 512GB storage)? We're looking to replace a Logitech RoomMate (no support for multi-camera mode) that will be used primarily for Zoom Webinars (500-600 attendees). We'd be utilizing two Logitech Rally cameras and connect up to 2 displays or more (presentation slides, confidence monitor).

We had a webinar today.  The panelist was running late so I emailed the participants to let them know.  When the panelist got into the practice session and we starting getting ready (I had not started the webinar yet) we heard a voice say "Is the webinar starting at 12:30?" I let them know if was supposed to start at 12:00.  Was this a participant who was somehow able to speak to us in the practice session?  Or someone with Zoom?  It was so strange.  I didn't think there was a way to communicate with participants before you officially start the webinar or vice versa.

With a Webinar 500 licence , is it 500 maximum per webinar or per year ? thanks  

I tried to purchase a 1-month add-on webinar as I have done in the past, but this time I received the following error message: This email domain has already been managed by another account. (300). The account has 2 users: myself (owner of zoom account) and another colleague (Admin of zoom account). I do not have any other zoom account with the same email address. However, my colleague does have another zoom account with the same email address. (I am not sure if that has anything to do with this error). Any suggestions how to resolve this issue so I can purchase an add-on webinar plan as before?Thank you!

I tried to add my assistant's email as alternative host to a webinar I've scheduled. Zoom says that email can't be added for some reason. I am on the Pro plan and paid extra to do a webinar. Is there some way to add her? If not, how do I enable her to get on for a practice session. Is there a special link for that? This would be a few minutes before our webinar.