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Jamie_Chan
Explorer
Jamie_Chan
Explorer
May 31, 2022 9:57 AM UTC
Solved

I can't use avatar

I can't use avatar but it allows me to enable but in meetings I can't use it
My Processer: Intel(R) Pentium(R) CPU G4400T @ 2.90GHz 2.90 GHz

      ZoomZoomAnswer
      Employee
      May 31, 2022 1:15 PM UTC

      Hi, Jamie.

      Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

      • System requirements for Windows: 
        • Windows 7, 8, and 10 or higher (64-bit)
        • Supported processors*
          • Intel: 4th generation or higher i3, i5, i7, i9 processor
        • A graphics card supporting Direct3D 11

      For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars 

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      6 replies

      Employee
      ZoomZoomAnswer
      Employee
      May 31, 2022 1:15 PM UTC

      Hi, Jamie.

      Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

      • System requirements for Windows: 
        • Windows 7, 8, and 10 or higher (64-bit)
        • Supported processors*
          • Intel: 4th generation or higher i3, i5, i7, i9 processor
        • A graphics card supporting Direct3D 11

      For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars 

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        Jamie_Chan
        Explorer
        Jamie_ChanAuthor
        Explorer
        Jun 8, 2022 9:30 AM UTC

        Thank you very much for that information

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        Newcomer
        77860650
        Newcomer
        Jun 15, 2022 7:59 PM UTC

        I have windows 10 but I get that they are not compatible with my machine:(

         

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