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Explorer
Mar 30, 2023 8:22 PM UTC
Question

Follow-up email for webinar sent day after, not five days after

I've been editing the html for our webinar emails, and it's all been working fine. But I had set up the follow-up email to attendees and absentees to go out five days after the webinar – I set this up in both the settings for the specific webinar, and in the Account Manager > Webinar Settings. This was to give me time to add the URL for the recording.

 

However, the email went out the day after the webinar (luckily, I'd put in a holding URL of a link to our YouTube channel).  I've checked and re-checked the settings and they all say five days after the webinar date. Any idea what's going wrong? I know it's almost certain to be user error, but dashed if I can find it. 

    1 reply

    BlaxtonAuthor
    Explorer
    Mar 31, 2023 12:43 PM UTC

    It turned out, inevitably, to be user error. No idea what happened. 

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